Summary
Overview
Work History
Education
Skills
Timeline
Generic

Telnysha Davis

Summary

Experienced Customer Service Specialist with 8 years of expertise in handling customer inquiries, scheduling, and providing service quotes. Proficient in inventory management, merchandise display, and team training. Skilled in troubleshooting and diagnostics. Committed to delivering exceptional customer service by creating a welcoming atmosphere and demonstrating a caring demeanor. Known for superior oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences through service-oriented behaviors, understanding their needs, and offering tailored solutions to build loyalty.

Overview

18
18
years of professional experience

Work History

Credit Services Specialist

Macy's Credit And Customer Service
08.2024 - Current
  • Received inbound customer calls related to credit and accounts receivable.
  • Worked with customers to answer questions, resolve disputes and research discrepancies.
  • Processed recurring automated payments and credit card payments.
  • Supported customers with invoices, statements and other basic questions.
  • Implemented strategies to reduce risk of credit card fraud and identity theft.
  • Assisted customers with questions and inquiries to provide information regarding credit card accounts.
  • Coordinated with other departments to verify timely and accurate processing of credit card applications and payments.
  • Researched and resolved customer complaints and disputes related to credit card accounts.
  • Implemented credit card account maintenance procedures to determine accuracy of customer information and compliance with federal regulations.
  • Built strong relationships with customers to increase retention and loyalty.
  • Motivated trainees through training, information sharing, mentoring and unbiased evaluations.

Customer Service Representative

Royal Custom Clean LLC
06.2020 - Current
  • Manage customer inquiries and schedule cleaning appointments, ensuring a seamless service experience.
  • Generate accurate service quotes and oversee accounting and payroll operations, maintaining financial accuracy.

Lead Sales Associate/Key Holder

Dollar General
09.2023 - 02.2024
  • Oversaw daily store operations, including effective opening and closing procedures, ensuring readiness for business and security of assets.
  • Designed and executed merchandise displays to enhance product visibility and promote sales.
  • Provided employee supervision, training, and development, while maintaining inventory levels and ensuring a high standard of customer service.

Room Attendant

Millenium Hotel
06.2016 - 08.2017
  • Maintained high standards of cleanliness and hygiene in guest rooms and common areas to ensure a pleasant and safe environment for guests.
  • Addressed and resolved guest concerns promptly, contributing to a consistent record of guest satisfaction.

Mail Clerk

Ranstand Staffing
01.2015 - 02.2017
  • Managed the meticulous processing of tax forms and checks, ensuring accurate delivery to the IRS.
  • Maintained high standards of data integrity and confidentiality during the handling of sensitive financial documents.

Home Health Aide

Twin Towers Nursing Home
11.2010 - 02.2011
  • Ensured a comfortable living environment by maintaining cleanliness, managing laundry, and preparing meals for residents.
  • Provided daily care and assisted with routine household tasks to support the wellbeing of residents.

Hosting/Event Set-Up

Belcan
02.2007 - 08.2008
  • Coordinated the arrangement and preparation of tables for a variety of conferences, events, and business meetings, ensuring a professional atmosphere conducive to corporate standards.
  • Maintained cleanliness and order across event spaces to uphold venue reputation and enhance guest experience.

Education

GED -

Cincinnati State Technical And Community College
Cincinnati, OH
08-2001

Skills

  • Customer Service
  • Communication Skills
  • Microsoft Excel
  • Microsoft Office
  • Microsoft Word
  • Supervising Experience
  • Cash Handling
  • Scheduling
  • Hospitality
  • Guest Services
  • Hotel Experience
  • Computer Literacy
  • Adaptability
  • Analysis Skills
  • Employee coaching and mentoring

Timeline

Credit Services Specialist

Macy's Credit And Customer Service
08.2024 - Current

Lead Sales Associate/Key Holder

Dollar General
09.2023 - 02.2024

Customer Service Representative

Royal Custom Clean LLC
06.2020 - Current

Room Attendant

Millenium Hotel
06.2016 - 08.2017

Mail Clerk

Ranstand Staffing
01.2015 - 02.2017

Home Health Aide

Twin Towers Nursing Home
11.2010 - 02.2011

Hosting/Event Set-Up

Belcan
02.2007 - 08.2008

GED -

Cincinnati State Technical And Community College

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Telnysha Davis