Telor Miller

Assisted customers in call center environment ,taking inbound calls 10-20 presentations per day.

Maintained up-to-date knowledge of industry regulations, trends, and products to best serve client needs.

Sold and managed life insurance products for retirement planning, mortgage security, and end-of-life expenses.
Qualified clients and scheduled meetings using targeted leads related to IUL'S.
- Leveraged in-depth understanding of various insurance providers and products to maintain high performance and successful outcomes.
- Established a strong customer base through positive feedback and referrals from satisfied clients.
- Offered solutions for healthcare needs to Medicare beneficiaries, including dental, vision, prescription drugs, and general well-being.
- Conducted client interviews to understand requirements, review existing coverage options, and propose suitable insurance plans tailored to individual needs.
- Developed a solid portfolio of clientele through effective utilization of both inbound and outbound leads, as well as consistent client follow-up practices.
- Managed multiple client relationship management systems and research tools concurrently, showcasing strong organizational and multitasking abilities.
- Achieved successful enrollment rates through comprehensive product knowledge, meticulous compliance procedures, and effective sales tactics.

• Handling warm transfers
• Prospecting for new business by cold calling, lead databases and networking
• Setting up appointments to pinpoint prospective client need's financial goal and resources
• Prospecting for new business at Walmart Kiosk for ACA plans, Medicare and Dental insurance products
• Sold 38 plus Medicare and dental policies to Clients
• Cross-selling and upselling additional company products to existing clients.

• Traveled through the South Region to sale life insurance products to different clients
• Customized insurance products to suit individuals need often covering a variety of risks
• 100% Completion rate training for new products and services mandated by the company
• Experience in quoting insurance rates.

• Succeeded daily goal of taking 100+ inbound calls per day
• Works with a patient care team to effectively provide, manage and support VA Health care to patients
• Medical support assistant assisting with NP and nurses with scheduling appointments and helping with medical concerns and issues
• Updated and verified demographic information, scheduling appointments, data entry administratively managing consultation requests, the electronic waiting list, and notifying the patient of his/her scheduled appointment.