TELSON J LAFONTANT
BROOKLYN,NY
Summary
Dynamic community organizer and basketball coach with expertise in event planning, outreach, and customer service. Proven ability to connect with diverse stakeholders and enhance student engagement through strategic initiatives. Proficient community organizer skilled in communication and multitasking. Successfully developed outreach materials and organized events that foster community involvement and support student success. Eager to leverage problem-solving abilities to enhance educational programs.
Overview
6
6
years of professional experience
Work History
Community Organizer / Basketball Coach
DOE School for Classics High School
New York, New York
10.2022 - Current
- As a Community Assistant I am a mentor, a connector, and a support system. I see the role as helping students feel safe and supported while also showing them the many opportunities available through school and community partnerships—like internships, career pathways, and extracurricular programs. It’s about building bridges between students, families, staff, and the larger community so students can thrive both inside and outside the classroom.
- Organized community events to engage students and families in school activities.
- Developed outreach materials to promote programs and resources available to families.
- Collaborated with local organizations to enhance support for school initiatives.
- Facilitated workshops for parents on student development and academic success strategies.
- Conducted surveys to gather feedback from the community on school programs.
- Coordinated volunteer efforts for various school events and activities throughout the year.
- Communicated regularly with stakeholders about community engagement opportunities.
- Assisted in creating a welcoming environment that fosters community involvement in education.
- Planned and managed different community meetings, public forums and outreach events.
- Coordinated logistics for public forums, workshops, rallies, demonstrations.
- Collaborated with community-based organizations and key stakeholders to address community initiatives.
Customer Service
Home Depot 579
Brooklyn, NY
10.2022 - Current
- Being able to help the customer with the product that they are having with and suggesting a alternative
- Giving great customer service in order to get a great review for the whole company scores
- Being able to connect with the customers and learning to defuse many situations based on the customers expressions and thoughts.
- Learned to multitask, helping customers get their ordered products
- Was tasked with the responsibility of teaching new hires the in and outs of the company
Cashier
Chubby Burger
Brooklyn, NY
05.2021 - 02.2022
- Learning to keep track of the money and make sure all the money is accounted for was very important
- Customer service was very important as well, a lot of regulars would come and I was able to gain a strong relationship with customers who would come back a lot.
- Making sure the store was all in order and everything was all aligned.
- Multitasking was a big task because I had to make sure that the orders would go out but also make sure the wait time for the incoming customers was not long.
- The flow of the stores was really important.
Delivery Driver
Dunkin Donut Deliver
Brooklyn, NY
10.2019 - 05.2021
- Learned the ability to memorize different routes to the many locations across brooklyn-manhattan without gps assistance.
- Incase road blockage ever came into play I was always quick to finding an alternative route to my destinations
- Working outside for most of the jobs came with different situations but, the ability to be able to stay positive and move forward was also a great trait that I was able to gain from customer service jobs.
Education
High School Diploma -
School For Classics High School
370 Fountain Ave06-2019
Some College (No Degree) -
BMCC
New York, NYSkills
- Communication
- Multitasking
- Customer Service
- Bi-lingual
- Great Marketer
- Fast Learner
- Problem solving abilities
- Hardworking
- People Skills
- Work Ethic
- Leadership
- Adaptability
- Event planning
- Community outreach
- Workshop facilitation
- Relationship building
- Customer relationship management
- Public speaking
- Team collaboration
- Problem solving
- Time management
- Attention to detail
- Cultural competency
- Outreach management
- Partnership development
Languages
- English fluently
- Creole understand it more the I can speak
- French understand it more the I can speak
Timeline
Community Organizer / Basketball Coach
DOE School for Classics High School
10.2022 - Current
Customer Service
Home Depot 579
10.2022 - Current
Cashier
Chubby Burger
05.2021 - 02.2022
Delivery Driver
Dunkin Donut Deliver
10.2019 - 05.2021
High School Diploma -
School For Classics High School
Some College (No Degree) -
BMCC