TELVIN BROWN
Charlotte,NC
Summary
Seasoned customer service professional competent in organizing deliveries and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions. Well-trained and excelling in high-end merchandise environments. Proven performer able to leverage communication and relationship-building strengths to increase and retain long-term customers.
Overview
10
10
years of professional experience
Work History
Guest Relations Representative
Atrium Health
Charlotte, NC
04.2019 - Current
- Provides guests with assistance throughout the facility: directions, patient locations, location of hospital amenities.
- Communicates in a courteous and effective manners; ensures the information is communicated in a clear and precise manner while confirming the guests understanding of the information provided; listen to complaints with a calm, composed and positive demeanor.
- Gives personal attention, takes personal responsibility and uses teamwork when providing guest service; responds promptly to patient, family and staff requests; assists in the identification of patient and family needs and secures appropriate referrals, solutions and services to the identified needs
- Responds as directed to all Patient and Family Needs.
- Maintains close communication with the Guest Relations Manager regarding the Guest Relations Department and problem areas; requests assistance as needed from the Guest Relations Manager and Supervisors for additional personnel or resources.
Intern
FOX 46- CHARLOTTE
Charlotte, NC
05.2019 - 09.2019
- Set-up cameras and LiveU's for live shots of reporters to broadcast • Wrote script for FOX website use • Researched city events to cover for weekend producer to use in their show • Researched and contacted Charlotte Services to follow leads coming through system.
Keyholder
EXPRESS
Charlotte, NC
05.2014 - 04.2019
- Assisted upper management with reporting sales data, assessing employee performance • Strong staff development skills and leadership ability.
- Ability to lead a high performance customer focused team • Dependability, reliability and punctuality are critical as well as maintaining a positive and professional attitude at all time.
Education
Bachelor of Arts - Mass Communication
Winston-Salem State University
Winston-Salem, NC05.2016
Certificate in Digital Media Technology -
Winston-Salem State University
2016
Bachelor's - Mass Communications
Carolina School of Broadcasting
Skills
- Cash Handling (7 years)
- Customer Service Skills (7 years)
- Highly motivated and self-directed, capable of multi-tasking and able to work under tight deadlines and pressure
- Deliver excellent presentations at a professional level The ability to communicate at all levels of business
- Customer Service Skills
- Inventory Control
- Leadership
- Multi-tasking
- Staff development
Accomplishments
- SELF-DIRECTED • Microsoft Office (3 years) • Adobe Creative Cloud, Premiere, InDesign, (2 years) • Mac OS X (3 years) • Final Cut Pro (1 year) • Video Editing (3 years) • Customer Service (7 years) • Retail Sales (5 years) • Retail Management (2 years).
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Intern
FOX 46- CHARLOTTE
05.2019 - 09.2019
Guest Relations Representative
Atrium Health
04.2019 - Current
Keyholder
EXPRESS
05.2014 - 04.2019
Bachelor of Arts - Mass Communication
Winston-Salem State University
Certificate in Digital Media Technology -
Winston-Salem State University
Bachelor's - Mass Communications
Carolina School of Broadcasting
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