Telyiah Williams
Fairborn,OH
Summary
Effective in IT staff along with operations and system maintenance. Skilled in maintaining, installing, troubleshooting, and repairing computer systems, networks, support equipment, printers, voice communication systems, and cryptographic devices. Knowledgeable in a broad range of computer/telecommunications concepts and principles. Enthusiastic and highly adaptable new environments. Knowledgeable Desktop Support Analyst well-versed in Windows and Apple operating systems. Troubleshoots malfunctions, updates components and patches software for smooth software operations. Known for thriving in fast-paced environments and making efficient and informed decisions for repairs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Active Top Secret/SCI security clearance
Overview
2
2
years of professional experience
1
1
Certification
Work History
National Air and Space Intelligence Center
Air Force Active Duty Ohio
01.2022 - Current
- Development and implementation of training programs for Communications Focal Point technicians
- Provides first-level contact and primary issue resolution for users with hardware, software, multimedia, and computer application problems and malfunctions; responsible for issue determination, problem/incident recording, problem resolution, and problem escalation as needed.
Education
BS Degree - Health Science (Pre-Health)
American Military University
AAS Degree - Information Systems Technologies
Community College of the Air Force
Certificate - Medical Assistant
U.S. Career Institute
12.2023
Skills
- Thorough knowledge of VMware VSphere, Win 10 & 7, MS Office, DHCP, TCP/IP Networking
- Skilled at resolving complex system configuration problems across multiple hardware and software platforms
- Highly skilled in troubleshooting and resolving Information System issues both remotely and customer based
- Proficient in installing, configuring, and repairing IT systems on multiple networks and Operating Systems in SCIFs
- Diverse in communicating and leading individuals to resolve trouble tickets
- Military Experience, Facilitation, Scheduling, Communication Skills, Documentation, Customer Service, Technical, Collaboration
Accomplishments
- Contributed to 2.9k IT devices replaced across 7 Squadrons and 4 Groups, ultimately leading to the selections as NASIC's Airman of the 3rd Quarter for 2022
- Expedited support during a modernization project by upgrading 20 systems for 4 offices, accelerating the production of 4.8K intelligence reports and was coined by an Intel Group CC for outstanding performance
- Collaborated with three work centers to troubleshoot and restore $1.8K faulty device, that interrupted secure communications for a 2-Star General, earning the base Diamond Sharp award
Certification
- CompTIA Security +, 2021
- Certified Security Professional, 2021
Timeline
National Air and Space Intelligence Center
Air Force Active Duty Ohio
01.2022 - Current
BS Degree - Health Science (Pre-Health)
American Military University
AAS Degree - Information Systems Technologies
Community College of the Air Force
Certificate - Medical Assistant
U.S. Career Institute
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