Telysha Curry
Louisville,KY
Summary
Dynamic professional with a proven track record in mental healthcare and customer service. Skilled in patient assessment and behavioral health, coupled with exceptional communication and problem-solving abilities. Demonstrated success in improving patient well-being and streamlining operations. Expert in inventory tracking and software troubleshooting, enhancing efficiency and customer satisfaction. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Mental Health Technician
Seven Counties Services Inc.
Louisville, KY
07.2022 - Current
- Provided excellent service to patients through personable communication.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Engaged clients in therapeutic groups to promote coping skills, education and life skills.
- Tracked client movement on and off unit by documenting times and destinations.
- Used thermometers or blood pressure gauges to take and record measures of patients' physical condition.
- Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
Receptionist
Volunteers Of America Louisville
Louisville, KY
12.2024 - 02.2025
- Assisted with special projects assigned by management when required.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Developed and maintained a filing system for essential documents, improving office organization.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Pharmacy Technician
Chewy Pharmacy
Louisville, KY
01.2024 - 11.2024
- Answered incoming calls in a timely manner and provided accurate information on products and services.
- Contacted customers about potential service upgrades, new services and account changes.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Updated system with order specifics and customer details, preferences, and billing information.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
Customer Service Representative
Louisville Water Company
Louisville, KY
05.2023 - 01.2024
- Monitored customer satisfaction levels through surveys and feedback forms.
- Contacted customers about potential service upgrades, new services and account changes.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Resolved customer complaints promptly and efficiently.
DMV Clerk
Commonwealth of Kentucky
Louisville, KY
05.2022 - 05.2023
- Examined legal documents and assured adherence to laws and court procedures.
- Investigated past and current licensees to perform record checks.
- Stocked counters with forms, film and license supplies to maintain inventory levels.
- Prepared lists of overdue accounts, license suspensions and issuances.
- Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
- Evaluated applications and assessment results to determine eligibility and acceptance.
Pharmacy Technician
Walgreens
Louisville, KY
11.2021 - 03.2022
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
Consultant
AmeriSave Mortgage Corporation
Louisville, KY
11.2020 - 10.2021
- Documented research findings and prepared polished reports highlighting results and potential improvement strategies.
- Compiled and submitted reports to leadership on programs, performance and education initiatives.
- Complied applications and paperwork and double-checked for accuracy.
- Developed and maintained relationships with local real estate agents.
- Monitored loan serving agreements and loan covenants to ensure compliance.
- Submitted applications to credit analysts.
Authentication Supervisor / Customer Service Representative
Teleperformance
Louisville, KY
02.2018 - 10.2020
- Interact with customers via inbound calls to resolve customer inquiries, technical issues, and account updates for USAA online banking customers.
- Verify and authenticate banking information, update account information, and provide technical support to help customers navigate website.
- Document activity and keep information confidential.
- Communicate in a clear and concise manner and work effectively as a team member.
Baptist Health
Louisville, KY
05.2017 - 02.2018
Environmental Technician
Malone Staffing / Baptist Health
Louisville, KY
12.2016 - 05.2017
- Completed cleaning tasks of all hospital areas including patient rooms, patient care areas, and general access areas to ensure health standards were met.
- Replenished supplies and maintained equipment.
- Planned and organized work assignments to properly utilize time, resources, and supplies.
Housekeeper
Kenway Solutions
Louisville, KY
05.2015 - 03.2017
- Kept facilities in clean and orderly condition.
- Observed appearances and conditions of premises and equipment.
- Reported needed repairs, safety hazards, or conditions.
Team Lead / Cashier / Customer Service
Sonic
Louisville, KY
04.2015 - 01.2016
- Greeted all guests in a polite and friendly manner.
- Delivered and served food and beverages, accepted payments, and made accurate change quickly and efficiently.
Education
Bachelor of Science - Healthcare Mangement
South University
Savannah, GA05-2026
Certificate - Certified Clinical Medical Assistant
Ultimate Medical Academy
Clearwater, FL05-2025
Associate of Science Degree - Health and Human Services
Ultimate Medical Academy
2018
Skills
- MS Word; MS PowerPoint
- Strengths: written and verbal communication (letters, emails, presentations, face-to-face communications
- Banking
- Basic
- Communications skills
- Concise
- Content
- Critical Thinking
- Client
- Delivery
- Inventory
- Letters
- Access
- MS PowerPoint
- MS Word
- Organizing
- Policies
- Presentations
- Quality
- Recording
- Repairs
- Research
- Safety
- Technical support
- Time management
- Verbal communication
- Website
- Written
- Professional writing
- Software troubleshooting
- Reports and documentation
- Project analysis
- Strategic Planning
- Customer relationship management
- JavaScript WHM, cPanel, WordPress customization
- Legal Documents
- Office Management
- Prescription Pricing
- Inventory Tracking
- Medication Storage and Labeling
- Drug Inventory Control
- Mental Healthcare
- Mental Illness Treatment
- Problem Solving
- Patient Assessment
- Behavioral Health
- Mental Health Assessment
- Nursing Assistance
- Charting and clinical documentation
- Nursing intervention adjustment
- Health plan benefits
- Family support and assistance
Affiliations
Motivated and resourceful professional with a reputation for quality, proficiency, and reliability in customer service oriented positions seeking to use medical education and practical experience to healthcare industry.
References
References available upon request.
Timeline
Receptionist
Volunteers Of America Louisville
12.2024 - 02.2025
Pharmacy Technician
Chewy Pharmacy
01.2024 - 11.2024
Customer Service Representative
Louisville Water Company
05.2023 - 01.2024
Mental Health Technician
Seven Counties Services Inc.
07.2022 - Current
DMV Clerk
Commonwealth of Kentucky
05.2022 - 05.2023
Pharmacy Technician
Walgreens
11.2021 - 03.2022
Consultant
AmeriSave Mortgage Corporation
11.2020 - 10.2021
Authentication Supervisor / Customer Service Representative
Teleperformance
02.2018 - 10.2020
Baptist Health
05.2017 - 02.2018
Environmental Technician
Malone Staffing / Baptist Health
12.2016 - 05.2017
Housekeeper
Kenway Solutions
05.2015 - 03.2017
Team Lead / Cashier / Customer Service
Sonic
04.2015 - 01.2016
Bachelor of Science - Healthcare Mangement
South University
Certificate - Certified Clinical Medical Assistant
Ultimate Medical Academy
Associate of Science Degree - Health and Human Services
Ultimate Medical Academy
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