Detail-oriented healthcare professional with 5 years of U.S. Army experience in medical imaging, healthcare administration, and patient support, complemented by hands-on experience in customer service and warehouse operations. Skilled in scheduling, records management, electronic health systems (MHS GENESIS, ALHTA, PACS), and team collaboration. Known for delivering compassionate patient care, ensuring compliance with HIPAA and Joint Commission standards, and streamlining operational workflows.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Radiology Specialist / Medical Support Assistant
U.S. Army – William Beaumont Army Medical Center, Fort Bliss
12.2020 - 09.2025
Delivered diagnostic imaging services (X-ray, fluoroscopy) with high-quality results and patient safety.
Managed patient scheduling, intake, and medical documentation, reducing wait times and improving clinic efficiency.
Entered and maintained patient data in EHR systems (MHS GENESIS, ALHTA, PACS) with 100% accuracy.
Assisted patients and families with administrative needs, including check-in/out and medical record requests.
Trained and supervised junior Soldiers in healthcare administration, patient service, and imaging procedures.
Conducted quality assurance checks on records and imaging documentation for compliance with HIPAA and Joint Commission standards.
Supported healthcare operations in hospital and field environments, including deployments and humanitarian missions.
Acted as a liaison between patients, providers, and interdisciplinary teams, improving care coordination.
Fulfillment Specialist
Chewy
06.2019 - 10.2019
Picked, packed, and shipped customer orders accurately and efficiently in a high-volume fulfillment environment.
Maintained inventory organization and quality control, ensuring timely and accurate deliveries.
Collaborated with team members to meet daily production goals and resolve workflow issues.
Warehouse Associate
Cardinal Glass
01.2019 - 06.2019
Assisted with loading, unloading, and organizing materials in a fast-paced warehouse setting.
Operated equipment safely and maintained adherence to safety protocols.
Sales Associate
PetSmart
01.2018 - 01.2019
Provided excellent customer service by assisting customers, answering questions, and resolving concerns.
Maintained store organization, stocked shelves, and handled point-of-sale transactions.
Supported teamwork and store operations to meet sales and customer satisfaction goals.
Education
Associate of Science -
Uniformed Services University
Bethesda, MD
Skills
Diagnostic Imaging (X-ray, Fluoroscopy)
Medical Support Assistant Functions: Scheduling, Intake, Records Management
Electronic Health Records (MHS GENESIS, ALHTA, PACS)
Patient Relations & Customer Service
HIPAA & Joint Commission Compliance
Healthcare Administration & Operations
Leadership, Mentorship & Training
Quality Assurance & Data Accuracy
Adaptability in High-Stress Settings
Inventory Management & Fulfillment Operations
Team Collaboration & Workflow Efficiency
Radiation safety protocols
Image quality assessment
Direct patient care
Patient safety
Patient confidentiality
Medical terminology
Patient management
Quality control
Data confidentiality
Certification
Basic Life Support (BLS) / CPR
HIPAA Compliance Training
Radiation Safety & Protection Training
Timeline
Radiology Specialist / Medical Support Assistant
U.S. Army – William Beaumont Army Medical Center, Fort Bliss
Assistant Manager, Practical Nurse Course at William Beaumont Army Medical CenterAssistant Manager, Practical Nurse Course at William Beaumont Army Medical Center
Billing and Coding Associate at Quick Claimers Medical Billing and CredentialingBilling and Coding Associate at Quick Claimers Medical Billing and Credentialing