TeMarqus Dunnigan

Overseeing a team of servers, ensuring smooth service operations, training new staff, resolving customer issues, and maintaining high standards of customer satisfaction within their assigned section, often acting as a point of contact for both customers and kitchen staff when a manager is not present. Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality. Uphold company standards in customer service, food handling, and overall professionalism.

Manage multiple projects, including but not limited to season ticket renewal, season ticket printing, invoicing, and single ticket on-sale events. Act as a liaison to a host ticket departments, including call centers, web operations and IVR operations. Boosted sales revenue by identifying customer needs and recommending appropriate products or services.

Managed high call volume, ensuring timely response and effective resolution to all customer concerns.

Reduced wait times through efficient handling, enhancing overall customer satisfaction rates.

Handle a high volume of inbound calls, emails, and chats from customers regarding product inquiries, order status, and installation services.

Provide clear and accurate information about Wayne Dalton products and services, ensuring a seamless customer experience. Resolve customer complaints and product issues by identifying the root cause and offering effective solutions or escalating to the appropriate department.

Assist customers with warranty claims and service requests, ensuring timely and satisfactory resolutions.

Process customer orders, track shipments, and provide updates on delivery timelines.

Maintain accurate records of customer interactions and transactions in CRM systems, ensuring data integrity and accessibility for follow ups.

Coordinate with internal teams, including sales, logistics, and technical support, to address customer needs and improve service efficiency.

Provide feedback to management on recurring customer issues, contributing to process improvements and enhanced customer satisfaction.

Assisted customers with product inquiries and account updates, ensuring a high level of satisfaction.

Addressed and resolved customer concerns, contributing to improved retention rates.