Temarra Figgs
Raleigh,NC
Summary
Dynamic Account Manager with proven success at Wells Fargo in enhancing profitability through effective negotiation and conflict resolution. Skilled in staff management and employee training, I excel in fostering strong client relationships while implementing strategic solutions. Recognized for my empathetic approach and ability to drive results in high-pressure environments.
Overview
33
33
years of professional experience
Work History
Account Manager
Wells Fargo
Raleigh, NC
05.2017 - Current
- Prevent impending loss and increase profitability through effectively negotiated payment arrangements.
- Successfully demonstrated inherent ability to be persuasive, empathetic, patient, and be well composed.
- Conferred with customers to determine reasons for overdue payments.
- Documented account information and processed payments.
Phlebotomist
Grifols Plasma Center
Garner, NC
10.2013 - 05.2017
- Verify patient identity by crosschecking medical records and patient verbally.
- Perform venipuncture using specialized medical instruments such as hypodermic needle to obtain blood specimen.
- Maintain the integrity of collected samples by applying aseptic techniques and complying with isolation procedures.
- Comply with departmental procedures and testing schedule to maintain quality results.
- Document all phlebotomy operations from collection to analysis and diagnosis.
- Transfer blood specimen into tubes and label appropriately.
- Explain to patients the details of a procedure to address their concerns and reassure them.
- Perform hemoglobin tests to ensure healthy levels of iron in donor blood.
- Ensure the safety, health and comfort of plasma donors during and after a procedure.
- Carry out saline flushes and dispense anticoagulant drugs through intravenous lines.
- Train and supervise the activities of trainee phlebotomists.
Assistant Store Manager
Bragg About Books
Fayetteville, NC
07.2009 - 10.2013
- Directed and coordinated activities regarding pricing, sales, or distribution of products.
- Managed the textbook operation, which includes adoption collection, ordering, customer service, returns, and buy-back.
- Managed advertising and purchasing activities.
- Recruited, hired, trained and managed staff, prepare work schedules and assigned specific duties.
- Established and maintained good work relationships within different departments and throughout the university community.
- Generated sales reports for main office, schedules, payroll, bank deposits.
- Processed incoming book orders, weeded older titles, conducted annual inventory.
Residential Manager
Stepping Stone Inc
Fayetteville, NC
02.2007 - 11.2012
- Assist consumers with daily living skills.
- Requested and identified specialized services for residents such as physical therapy, psychological testing and vocational assessments.
- Conducted initial assessment of clients' needs and determined appropriate services for them.
- Consulted with staff on resolution of complex service issues.
- Provided direct supervision and support for staff members to ensure compliance with established policies and procedures.
- Scheduled residents' appointment and provided transportation to physician and therapy visits.
- Reported, investigated and followed up on abuse and neglect cases.
- Assisted with the development of programs and activities designed to promote socialization skills among residents.
- Created work schedule in advance, promoting adequate coverage for shifts.
- Recruited, hired, trained and supervised new personnel within the facility according to state regulations.
- Resolved concerns regarding staff, residents, and care to maintain standards throughout group home.
- Conversed with residents to promote social interaction and reinforce positive behaviors.
Store Manager
TNT Thrift Store
Spring Lake, NC
06.2004 - 02.2009
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Resolved customer complaints in a timely manner.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Mitigated business risks by working closely with staff members and assessing performance.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Recruited, trained and supervised new employees.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Established customer service standards and monitored staff compliance.
- Monitored progress by establishing plans, budgets and measuring results.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Monitored employee performance and identified performance gaps for corrective action.
Residential Tech
Woodbridge Alternative
Fayetteville, NC
09.2005 - 12.2008
- Monitoring level III at risk youth while role modeling positive life skills.
- Provided emotional support and guidance to individuals experiencing difficulties or crises situations.
- Maintained accurate records of clients' medical information and treatment plans.
- Facilitated family visits by providing transportation services when necessary.
- Supervised outings to ensure safety of the residents during community events or trips.
- Engaged in regular interactions with individuals to assess their needs and provide appropriate interventions.
- Ensured compliance with all applicable regulations and guidelines.
- Practiced cognitive behavioral therapy, motivational enhancement and structural family therapy in individual and group settings.
- Participated in multidisciplinary team meetings to discuss complex cases.
- Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification.
- Acted as role model for clients by exhibiting positive behaviors.
- Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
- Monitored medication administration schedules and administered medications as prescribed by physicians.
Assistant Manager
Simply Fashion
Fayetteville, NC
05.1998 - 01.2004
- Opened and closed the store. interviewed and trained new employees. ensured payroll was done daily and weekly. ensure that all daily any weekly paperwork is filed out and put away properly. assist customers, make deposits, put merchandise on sales floor, designed layouts for incoming merchandise and old merchandise. handled all customer complaints, associate complaints, and probation employees. conducted weekly and monthly store meetings. ran registers, handled customer refunds and exchanges, layaways and customer holds. made deposits.
Habilitation Technician
Cumberland RHA
Fayetteville, NC
08.1998 - 08.2003
- Assist consumers with daily living activities while teaching new living skills.
STORE MANAGER
COMMUNITY THRIFT STORE
Elizabeth City, NC
09.1992 - 03.1998
- Opened and closed store, made deposits, priced items in store, payroll, ran register, ensured daily and weekly paperwork was done, inventory, and assist customers. Maintained daily operation of Thrift Store.
Education
Bachelor of Arts - Business Administration And Management
Southern New Hampshire University
Hooksett, NH12-2025
General Studies -
North Eastern High School
Elizabeth City, NCSkills
- Staff management
- Customer service
- Team building
- Employee training
- Financial reporting
- Conflict resolution
- Account management
- Problem solving
- Budgeting and finance
- Training and coaching
- Call center operations
- Escalation handling
- Administrative support
- Team building and leadership
- Client direct care
- Policy and procedure implementation
- Group home oversight
- Resident support
- Behavioral support
- Certified in CPR/AED
- Developmental disorders
- Administrative duties
- Crisis management
- Medication administration
Additional Information - Special Skills
- I will be such an excellent asset to your company.
- I have a wonderful personality and get along with others well.
- I am honest, punctual, dependable and a fast learner.
- I have excellent customer service skills.
- I am a people person and I work hard to get ahead.
Personal Information
Authorized To Work: US
Timeline
Account Manager
Wells Fargo
05.2017 - Current
Phlebotomist
Grifols Plasma Center
10.2013 - 05.2017
Assistant Store Manager
Bragg About Books
07.2009 - 10.2013
Residential Manager
Stepping Stone Inc
02.2007 - 11.2012
Residential Tech
Woodbridge Alternative
09.2005 - 12.2008
Store Manager
TNT Thrift Store
06.2004 - 02.2009
Habilitation Technician
Cumberland RHA
08.1998 - 08.2003
Assistant Manager
Simply Fashion
05.1998 - 01.2004
STORE MANAGER
COMMUNITY THRIFT STORE
09.1992 - 03.1998
Bachelor of Arts - Business Administration And Management
Southern New Hampshire University
General Studies -
North Eastern High School
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