Temba Manyika

As a Telecommunications Account Manager for a direct-to-consumer, prepaid wireless service, I manage customer relationships, oversee account activities, and ensure exceptional service delivery. I understand customers' needs, provide tailored solutions, resolve issues promptly, and identify growth opportunities. My responsibilities include analyzing usage patterns, collaborating with internal teams to enhance our offerings, and documenting key business decisions related to project finances that could affect future operations or profitability. I focus on driving customer satisfaction and retention by delivering reliable and innovative wireless solutions that meet and exceed expectations.

Delegate with Contracts & Compliance department to fulfill necessary documentation for requested items. Manage, maintain and build various quotes based on customer inquiries. Met performance standards consistently for answer rate, handle time and service quality. Coordinated purchasing services and optimized communication between vendors and customers. Collected data and information from vendors, sub-contractors and teammates to determine exact costs for all aspects of each project. Monitored current accounts to promote strong working relationships and resolved issues before customer satisfaction could be affected.

Began in customer care Analyze and investigate complicated matters within cases/claims to prevent fraudulent activity. Review, evaluate and dispute cases with various marketplaces and assist customer support. Coordinate with financial analyst to prevent financial crimes. Assist financial analyst when recovering Profit & Loss on a weekly basis. Risk analysis of monetary shifts, buyer habits, pricing & profit margins based on marketing's sales analysis. Analyzed financial data to identify trends, patterns and strategies.

Retain knowledge of craft beer based on origin, taste, aroma, ingredients etc. for personal preference of consumers. Submitting Alcoholic Beverage Import-Transport Permits, from Alcoholic Beverage Regulation Administration (ABRA) to all Washington, DC accounts. Work directly with Business Operations/Brewery Team to ensure proper orders have been filled. Maintained compliance with company standards and all required health and safety guidelines.