Temeatric Hughes
Ridgeland,MS
Summary
Enthusiastic, self-motivated, reliable, responsible and hard working person. Mature team worker and adaptable to all challenging situations and works well both in a team environment as well as using own initiative. Able to work well under pressure and adhere to strict deadlines.
Overview
9
9
years of professional experience
Work History
Scheduler/Intake/Medical Records Specialist
Traditions Health Hospice
08.2022 - Current
- Experienced in working in multiple systems at once with dual monitoring
- Proficient in Microsoft Office Word, Excel, PowerPoint, SharePoint, Outlook, and Teams
- Interpersonal skills working with external team members as well as internal
- Verified and updated demographics and insurance information
- Coordinate/Communication in routine office environment under the guidance of the Branch Director
- Schedule and appropriately document patient schedules in a timely manner
- Participate in coordinating care with management and patient interdisciplinary team
- Monitor and Schedule visits Nursing and other disciplines as needed for patient in EMR
- Maintain responsible position and process workflow in HomeCare HomeBase
- Provide effective communication to patient/family, team members, and other health care professionals and maintains confidentiality
- Report and monitor compliance of policies and procedures according to Medicare guidelines and Company policies
- Proficiency in HomeCare HomeBase EMR.
Surgery Scheduler/Intake
Texas Health Surgical Care
01.2022 - 07.2022
- Verified and updated demographics and insurance information
- Scheduled appointments
- Prepared for clinic visits and stocked rooms
- Experienced in working in multiple systems at once with dual monitoring
- Proficient in Microsoft Office Word, Excel, PowerPoint, SharePoint, Outlook and Teams
- Interpersonal skills working with external team members as well as internal.
- Answered phone calls and messages for medical facilities, scheduling appointments, and handling patient inquiries.
- Coordinated with facilities to set up surgeries for 3 General Surgeons.
Certified Medical Assistant
UT Southwestern Medical Center
04.2021 - 01.2022
- Analytical skills to support workflow forecasting trends
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Proficient in EPIC EMR.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Implemented improvements in workflow processes that led to increased productivity amongst staff members.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
Advanced Medical Support Assistant
Department of Veteran Affairs
10.2019 - 04.2021
- Responsible for answering telephones, secure messages and chat messages, greeting patients, relaying messages to appropriate staff inside or outside of the VISN CCC, scheduling appointments, interpreting and verifying provider orders in accordance with VHA national scheduling guidelines
- Recommends changes to existing clinic procedures based on current administrative guidelines
- Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interprofessional coordinated care delivery model
- Other assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient appointments and/or consults; entering no-show information; monitoring appointment requests from multiple electronic sources; gathering and obtaining medical information from patients; processing medication refill requests; reviewing electronic health record, obtaining medical records, faxing, participating in huddles with other MSAs and/or VISN CCC staff to determine the daily needs of the VISN CCC, monitoring outpatient appointments in areas of responsibility; and verifying and updating demographics when contacted by patients
- Manages patient systems to verify and validate accuracy and resolve issues; evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; informs interprofessional team members about shared patients (i.e.)., those who receive their care at multiple VA centers or those who receive care in the community.
Certified Medical Assistant
UT Southwestern Medical Center
04.2015 - 05.2019
- Proficient in EPIC EMR.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collaborated with interdisciplinary teams to create comprehensive care plans tailored to individual patient needs.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
Education
Associate of Applied Business - Business Administration And Management
Belhaven College
Jackson, MS10.2025
Business Administration -
North Lake Community College
Irving, Texas05.2017
Medical Assistant -
Delta Technical College
Ridgeland, Mississippi05.2013
Skills
- Resourceful
- Team player
- Highly Adaptable
- Solid Work Ethic
- Cultural Sensitivity
- Planning and Organizational Skills
- Call Schedule Distribution
- Problem-Solving
- Call Management
- Computer Skills
Timeline
Scheduler/Intake/Medical Records Specialist
Traditions Health Hospice
08.2022 - Current
Surgery Scheduler/Intake
Texas Health Surgical Care
01.2022 - 07.2022
Certified Medical Assistant
UT Southwestern Medical Center
04.2021 - 01.2022
Advanced Medical Support Assistant
Department of Veteran Affairs
10.2019 - 04.2021
Certified Medical Assistant
UT Southwestern Medical Center
04.2015 - 05.2019
Associate of Applied Business - Business Administration And Management
Belhaven College
Business Administration -
North Lake Community College
Medical Assistant -
Delta Technical College
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