TEMECA PORTER
Chicago
Summary
Self motivated and organized professional with over 10 years of Customer Service experience and 6 years of Administrative/Secretarial skills. I have a solid background of support in varies fields such as education, non-profit services and government organizations with an excellent attention to detail and problem solving skills.
Compassionate individual with experience supporting elderly and ill people with in-home care. Promotes understanding attitude and compassionate nature to achieve comfortable and welcoming environment for patients.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Home Health Aide
United Rehab Providers
01.2012 - Current
- Enables patients to stay in their homes by monitoring and recording patient condition, providing support and personal services
- Monitors patient condition by observing physical and mental condition
- Supports patients by providing housekeeping and laundry services, shopping for food and other household requirements, preparing and serving meals and snacks, and running errands
- Assists patients by providing personal services, such as, bathing, dressing, and grooming
- Advises on nutrition, cleanliness, and housekeeping
- Provide supportive non-medical services to seniors, disabled, and those recovering from a hospital stay
- Protects the home care agency by adhering to professional standards, home care policies and procedures, federal, state, and local requirements
Independent Contractor
arise Virtual Solutions
01.2011 - 12.2011
- Provide customer service to Service Partners who in sales and technical support services from the comfort of my home through a unique virtual technology and support platform
- Walgreens-7 months: Provided customer service to their clients with questions about photos or online orders and checked status of prescriptions at various locations
- ATT Cell phone-2 months: Provide customer service to their consumer cell phone customers
- Activated new accounts, made plan changes, answer questions about bills and take payments
- Also basic technical questions or help with features of cell phones
Legal Student Clerk
irs, Office of Chief Counsel
01.2007 - 12.2010
- Company Overview: CHICAGO, IL
- Provide assistance to the legal staff of TEGE by performing the following duties and responsibilities:
- Communicate in writing, orally, proofread and review legal documents for format and grammar daily
- Review legal briefs, memorandum, exhibits, pleadings and other documents for proper format and signatures
- Receive visitors and phone calls
- Receive, open and review incoming and outgoing mail and faxes
- Prepare and assemble documents for transmittal to the tax court and taxpayers on a daily basis
- Establish and maintain office files and documents
- Request tax payer tax return for attorney’s to review
- Follow rules and regulations pertaining to privacy act as well as safeguard information from unauthorized disclosure along with disposing sensitive material in locked bins
- Schedule and make all necessary travel and hotel arrangements for office staff as well as for individuals outside of the office as directed using the government software GovTrip
- Print, copy, shred documents using office equipment
- Set up conference calls and rooms for meetings or training
- Review status reports and call attention to matters that need to be expedited
- CHICAGO, IL
Education
B. S. - Business Management with Human Resource
DeVry University Online
Oakbrook Terrace, IL01.2010
A.A.S. - Medical Technician (Secretarial), Minor: Music
Richard J. Daley College
Chicago, IL01.1993
Diploma - Accounting
Jones Metropolitan H. S. of Business and Commerce
Chicago, IL01.1989
Skills
- Excel
- Windows
- Word
- Outlook
- WordPerfect
- PowerPoint
- Access
- Cisco
- Lucent Technology Phone Lines
- Typing 45 wpm
- OSS (Oracle system)
- AS 400
- Powerfaids
- ImageNow 52
- P2K
- GovTrip
- TL-Cats
- CASE MIS
- RESEX
- TRAS
- ELMS
- CENTRA
- Premiere database
- Light housekeeping
- Dressing assistance
- Patient care
- Meal preparation
- Personal hygiene assistance
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
- HHA - Home Health Aide
Timeline
Home Health Aide
United Rehab Providers
01.2012 - Current
Independent Contractor
arise Virtual Solutions
01.2011 - 12.2011
Legal Student Clerk
irs, Office of Chief Counsel
01.2007 - 12.2010
A.A.S. - Medical Technician (Secretarial), Minor: Music
Richard J. Daley College
Diploma - Accounting
Jones Metropolitan H. S. of Business and Commerce
B. S. - Business Management with Human Resource
DeVry University Online
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