Summary
Overview
Work History
Education
Skills
Timeline
Generic

Temeira Washington

Madison,MS

Summary

Reliable and responsible Customer Service Representative with 3+ years of experience. Personally handled 90 to 140 calls daily. Strive to make customers feel welcome, & listen to customers with care and attention to their individual needs. Focused, hardworking and punctual with excellent interpersonal and organizational skills. Quick learner, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Understanding of accounting practices, laws and procedures governing business operations, tax filings and regulatory compliance.

Overview

2
2
years of professional experience

Work History

Claims Processing and Data Entry

MOHELA
St Louis, MO (Remote WFH)
05.2023 - 08.2023
  • Analyzed claim information to determine the appropriate course of action while also preparing documents in accordance with established procedures.
  • Maintained detailed records of all processed claims for future reference.
  • Verified accuracy of data in preparation for processing by conducting quality assurance reviews on submitted claims to ensure compliance with regulations.
  • Reviewed history records to determine benefit eligibility for services
  • Performed outbound calls to follow up on denied or rejected claims to quickly resolve issue.

Loan Advisor

Nelnet Student Loan Services
Lincoln, NE (Remote WFH)
11.2021 - 01.2023
  • Answered an average of 90-100 calls per day by addressing customer inquiries, solving problems, and providing individually tailored solutions for their needs.
  • I explained loan options to the customer and gave them a precise explanation of the requirements of the best option.
  • Investigated complex issues including those that cannot be dealt with during the first call and contacted customers with resolutions, disputed transactions, fraud, loan default, and loan related issues.
  • Managed a vast array of customer service and administrative tasks to resolve customer issues in a timely and efficient manner with a customer database of over 5 million clients nationwide.
  • Continually met the company's quarterly mandated average handle time, dispatch rate, and first call resolution, resulting in a pay increase every quarter.
  • Defused volatile customer situations calmly and courteously to accurately document, research, and resolve customer's issues.
  • Corresponded with service department team members to build and implement successful solutions to customer problems.

Federal Relief Customer Service Representative

Activus Connect
Orlando, FL (Remote WFH)
02.2021 - 10.2021
  • Received inbound calls to applicants who have applied or expressed interest in federal government relief.
  • Examined applications and ascertained the availability of all requested documents and data from applicants.
  • Was selected for team Moderator
  • assisted the TEC by helping teammates with questions in chat, escalations, PW resets, ect
  • Obtained customer information (unavailable in applications) by carrying out inbound and outbound calls.

Education

Certificate - Accounting

Liberty University
Lynchburg, VA
08.2023

BBA - Business Administration

Mississippi State University
Starkville, MS
05.2020

High School Diploma -

Yazoo City High School
Yazoo City, MS
05.2015

Skills

  • Work form home experience
  • Data entry- 60 wpm
  • Handled 90 to 100 calls ( inbound and outbound) efficiently per day
  • Processed payments
  • Accustomed to multitask in a fast-paced environment
  • Keep documents and customer account information organized
  • Consistently expand knowledge for sake of customer inquiries
  • Handle technical issues with customer's account/cards via web-base
  • Detail-oriented and Active Listener
  • Outgoing & greet customers with a warm welcome
  • Great communication skills between staff and customer via email, phone calls, text & web-base communication
  • Reliable and very punctual
  • Call control and ability to diffuse escalated situations
  • Financial Management and Reporting
  • Financial Evaluation
  • Correspondence Writing
  • Accounts Payable and Receivable
  • Advance Microsoft Windows and Office

Timeline

Claims Processing and Data Entry

MOHELA
05.2023 - 08.2023

Loan Advisor

Nelnet Student Loan Services
11.2021 - 01.2023

Federal Relief Customer Service Representative

Activus Connect
02.2021 - 10.2021

Certificate - Accounting

Liberty University

BBA - Business Administration

Mississippi State University

High School Diploma -

Yazoo City High School

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Temeira Washington