Summary
Overview
Work History
Education
Skills
References
Billingsystems
Professional Development
Timeline

Temeka Bond

Fresno,CA

Summary

Experienced professional seeking a challenging Management/Supervisory role with a progressive organization. Leveraging skills, knowledge, and expertise in management and operations to drive growth and advancement.

Experienced healthcare professional with over 25 years in billing, administration, claims, and management. Strong knowledge of business processes, personnel, client relations, training, and operations oversight. Skilled in managing daily operations and personnel, ensuring quality assurance and efficient scheduling and evaluation assessments.

Overview

18
18
years of professional experience

Work History

Operations Supervisor/Assistant to the Director of Operations

Transworld Systems Inc.
Fresno, CA
06.2006 - Current
  • Mentored, coached, and trained team of 5-15 claim representatives
  • Reviewed team caseloads to ensure proper account management
  • Resolved client and payer issues
  • Reviewed appeal letters for accuracy, content, clarity of communication
  • Approve time sheets, monitor work calendar, and ensure coverage
  • Maintain high levels of customer care by resolv
  • Verify and post missing payments and adjustments
  • Perform weekly, monthly, or yearly account review for assigned staff and provide feedback
  • Perform in-depth yearly performance reviews on all team members and draft evaluations
  • Develop agenda and hold monthly team meetings

Assistant Director of Operations 2015-2017

  • Maintain working knowledge of assigned clients, states, and carriers for the line of business being managed for each client
  • Participate in client phone calls by providing examples of issues and encouraging communication towards resolution
  • Identified areas of improvement and developed strategies to increase efficiency.
  • Prepared reports on operational performance metrics and presented them to management team.
  • Assisted in the hiring process by conducting interviews and making recommendations for new hires.
  • Provided support to other departments as needed to meet organizational goals.
  • Analyzed data related to production, distribution, quality control, inventory levels.

Education

High School Diploma -

Bullard High School, Fresno, CA
06-1991

Skills

  • Quality Assurance
  • Staff Supervision
  • Operations Management
  • Employee Development
  • Scheduling Coordination
  • Human Resources
  • Performance monitoring

References

Available upon request

Billingsystems

  • MS Office
  • Medi.com
  • FACS
  • MS-4
  • EPIC
  • IDX
  • EDM
  • HPMS
  • Meditech
  • Meds 2000
  • EMR
  • ACAS
  • Soarian
  • STARS
  • Xepeditor

Professional Development

  • Operations Supervisor / Assistant Director of Operations, Convergent Revenue Cycle Management, Fresno, CA, 06/01/06, Present, Mentor, coach, and train a team of 5 to 15 claim representatives, Review team’s caseloads to ensure that accounts are being worked properly and prioritized as needed with movement of resources if indicated, Identify and address client, payer, or personnel concerns and report findings to Director of Operations, Review and approve original appeal letters for accuracy, content, and grammar, Approve time sheets, monitor work calendar, and ensure coverage, Maintain high levels of customer care by resolving escalated issues., Verify and post missing payments and adjustments, Perform weekly, monthly, or yearly account review for assigned staff and provide feedback, Perform in-depth yearly performance reviews on all team members and draft evaluations, Develop agenda and hold monthly team meetings, Maintain working knowledge of assigned clients, states, and carriers for the line of business being managed for each client., Participate in client phone calls by providing examples of issues and encouraging communication towards resolution
  • ER Registrar, Valley Children’s Hospital, Fresno, CA, 10/01/19, 07/31/21, First point of contact for patient and parents, Entered individual identifying demographic data for patients’ permanent medical records, Verified proper consent and authorization were obtained, Verified active coverage, scanned necessary documents, collected copays, Extensive understanding of Medicare, Medical, Commercial, and Third-party carriers.
  • Unit Clerk, San Joaquin Valley Rehabilitation Hospital, Fresno, CA, 09/01/12, 02/29/16, Assisted patients, nurses, and physicians, Greeted visitors, answered phones, and responded to intercom requests, Arranged transportation and discharges, Maintained unit supplies inventory, anticipated needs, Placed supply orders, Maintained continuity among work teams by documenting and communicating patient care, Processed paper and electronic claims

Timeline

Operations Supervisor/Assistant to the Director of Operations - Transworld Systems Inc.
06.2006 - Current
Bullard High School - High School Diploma,

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Temeka Bond