Summary
Overview
Work History
Education
Skills
Timeline
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Temeka Cook

Lumberton,North Carolina

Summary

Experienced Benefits Administrator skilled in finding providers, setting up plans and coordinating enrollments. Solid understanding of documentation, recordkeeping and compliance requirements. Advanced organizational, problem-solving and relationship-building skills developed over [Number]+ career. Proven skills in benefits administration, employee relations and application coordination. Knowledgeable about program changes, enrollment periods and contract negotiation. Skilled HR professional well-versed in setting up and administering all types of benefits plans. Excellent verbal and written communication skills. Hardworking and diligent with a detail-oriented and thorough approach.

Overview

4
4
years of professional experience

Work History

Employee Benefits Administrator

HGS Healthcare
, NC
03.2022 - 10.2022
  • Participated in design and ongoing management of benefit plans.
  • Functioned as main point of contact for benefit carriers.
  • Served as subject matter expert in answering questions from colleagues regarding benefits.
  • Coordinated leave of absence process and maintained proper tracking and documentation.

Customer Service Representative

Sykes Call Center
Fayetteville, NC
04.2015 - 04.2016
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Assistant Manager

Millstone14
Fayetteville, NC
10.2009 - 11.2011
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

Education

H?s Diploma

James Hunt High School
Wilson, NC
05.1998

Skills

  • Healthcare Policies
  • Quality Assurance
  • Workers Compensation
  • Standard Operating Procedures Understanding
  • Customer Needs Assessments
  • Employee Benefits Management
  • Microsoft Excel
  • Health Saving Accounts
  • HR Policies
  • Benefits Implementation
  • Employee Performance Management System
  • Customer Satisfaction
  • Enrollment Procedures
  • Bank Deposits
  • Complaint Response
  • Account Changes
  • Customer Experience

Timeline

Employee Benefits Administrator

HGS Healthcare
03.2022 - 10.2022

Customer Service Representative

Sykes Call Center
04.2015 - 04.2016

Assistant Manager

Millstone14
10.2009 - 11.2011

H?s Diploma

James Hunt High School

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Temeka Cook