Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Temeka Cowden

Anniston,AL

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

3
3
years of professional experience

Work History

Remote Customer Service Rep. Temp.

Alorica
Anniston, AL
12.2024 - 02.2025
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Updated databases with new and modified customer data.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Developed strong customer relationships to encourage repeat business.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Provided accurate information about products and services to customers.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Developed strong relationships with customers by providing personalized assistance and support.

Cashier

Walmart
Oxford, AL
06.2023 - 09.2024
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Answered customer inquiries regarding store policies and procedures.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Offered customers carry-out service at completion of transaction.
  • Performed other duties as assigned by management.
  • Counted and balanced cashier drawers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Scanned items and checked pricing on cash register for accuracy.
  • Maintained work area and kept cash drawer organized.
  • Processed sales transactions to prevent long customer wait times.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Remote Customer Service Rep.

Continuum Global Solutions
Anniston, AL
03.2023 - 12.2023
  • Updated databases with new and modified customer data.
  • Answered customer inquiries via phone, email, and chat.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Developed positive relationships with customers through friendly interactions.
  • Resolved customer complaints promptly and efficiently.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Developed strong relationships with customers by providing personalized assistance and support.

Certified Nursing Assistant in Training

NHC Healthcare
Anniston, AL
03.2022 - 05.2022
  • Measured and recorded food and liquid intake and output and reported changes to nursing staff.
  • Turned and repositioned bedridden patients to optimize comfort.
  • Learned and demonstrated proper technique for assisting patients in walking with or without assistive devices.
  • Maintained homelike environment for residents to support plan of care.
  • Examined patients to detect open wounds, bruises and other issues requiring medical care.
  • Organized games and other activities to engage clients and offer mental stimulation.
  • Recognized and reported abnormalities or changes in patients' health status to nursing staff.
  • Responded to call lights to assist patients with various care and comfort needs.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.

Education

High School Diploma -

Anniston High School
Anniston, AL
05.2013

Skills

  • Infection control
  • Healthcare competencies
  • Environmental control
  • Safety standards
  • Customer relationship management (CRM)
  • Documentation procedures expert
  • Product organization
  • Drawer balancing
  • Returns processing
  • Cash management
  • Microsoft Office Suite
  • Call center procedures
  • Customer consulting
  • Retail sales customer service
  • Credit card payment processing

Education and Training

other

Timeline

Remote Customer Service Rep. Temp.

Alorica
12.2024 - 02.2025

Cashier

Walmart
06.2023 - 09.2024

Remote Customer Service Rep.

Continuum Global Solutions
03.2023 - 12.2023

Certified Nursing Assistant in Training

NHC Healthcare
03.2022 - 05.2022

High School Diploma -

Anniston High School

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Temeka Cowden