Temeka Davis
Spring
Summary
Motivated and compassionate professional seeking a position as a Customer Service or Patient Access Representative where I can apply my communication skills, attention to detail, and passion for helping others. Eager to contribute to a healthcare team by supporting patients with scheduling, registration, and service inquiries, while gaining hands-on experience in a clinical or administrative environment.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Carrier Optimal Routing Technician
United States Postal Service, USPS
Spring
01.2023 - Current
- Utilize Carrier Optimal Routing (COR) software to analyze and update delivery routes.
- Collaborate with route inspectors, delivery supervisors, and postal managers to ensure accurate and efficient mail route adjustments.
- Interpret route inspection data and perform technical adjustments to routes based on volume, geographical layout, and delivery constraints.
- Prepare reports and documentation related to route changes, carrier assignments, and implementation timelines.
- Maintain detailed knowledge of local delivery area geography, infrastructure changes, and traffic patterns.
- Ensure compliance with USPS policies, safety standards, and operational guidelines.
- Train and assist other staff on COR software and route optimization processes as needed.
- Conduct field reviews and validations to verify the accuracy of digital maps and route schematics.
- Communicate effectively with carriers and management regarding route changes and impacts on workload or delivery times.
Route Evaluator and Adjuster
United States Postal Service, USPS
Spring
01.2019 - 12.2023
- Conduct street observations of delivery routes to assess time usage and workload.
- Collect and analyze route data including mail volume, time, and distance.
- Use route adjustment software tools (e.g., DOIS, CDRAAP tools) to review route performance.
- Evaluate route structure for efficiency and identify overburdened or underutilized routes.
- Collaborate with local union representatives and management to reach route adjustments.
- Document findings and submit route proposals for review and implementation.
- Ensure compliance with USPS national agreements (e.g., NALC or NRLCA provisions).
- Assist in updating route books and maps as needed.
- Attend and participate in joint consultations, meetings, and evaluations.
Customer Service Supervisor
United States Postal Service, USPS
Spring
01.2015 - 11.2019
- Supervise customer service operations including retail counter services, delivery functions, and mail distribution.
- Monitor and evaluate performance of clerks, carriers, and other staff to ensure compliance with USPS standards.
- Resolve customer complaints, inquiries, and service issues in a professional and timely manner.
- Ensure adherence to safety regulations and operating procedures.
- Plan, schedule, and assign daily tasks and routes to ensure efficient mail delivery and customer service.
- Provide training, coaching, and guidance to staff to enhance service quality and performance.
- Conduct audits and maintain accurate records of retail sales, cash handling, and inventory.
- Coordinate with other USPS departments to improve service delivery and solve logistical issues.
- Implement changes in procedures or operations to increase productivity and customer satisfaction.
- Enforce postal policies and regulations, including labor agreements and attendance policies.
Education
Associate of Arts - Communications
Lone Star College
Houston, TX 08.2015 - 05.2018
Skills
- Effective communication
- Problem solving
- Technology use
- Organizational skills
- Written communication
- Computer proficiency
- People interaction
- Multitask
Timeline
Carrier Optimal Routing Technician
United States Postal Service, USPS
01.2023 - Current
Route Evaluator and Adjuster
United States Postal Service, USPS
01.2019 - 12.2023
Associate of Arts - Communications
Lone Star College
08.2015 - 05.2018
Customer Service Supervisor
United States Postal Service, USPS
01.2015 - 11.2019
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