Temeka Marshall
Albany,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Teacher
PREP Academy
Albany, GA
08.2023 - 11.2024
- Design and implement age-appropriate lesson plans that promote learning and development.
- Observe and assess children's development and learning to tailor activities to their needs.
- Build strong relationships with parents through regular updates and discussions about their child's progress.
- Provided instructional guidance and mentorship to teachers in the development of lesson plans, instructional materials, and assessments.
Medical Records Clerk
Wellpath
Albany, GA
01.2023 - 06.2023
- Created and maintained accurate medical records, ensuring completeness and timeliness
- Researched and resolved missing records in accordance with established procedures
- Handled sensitive patient information with discretion, adhering to confidentiality regulations
- Communicated effectively with healthcare professionals and staff to ensure accurate documentation
Customer Service Representative
SYKES
Albany, GA
08.2020 - 10.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Call Center Agent
Teleperformance
Albany, GA
06.2019 - 07.2020
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Provided product information to customers in a timely manner.
- Managed high-volume of inbound and outbound customer calls.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
Diploma -
Kubasaki High School
Okinawa, JapanCertificate -
Concorde Career College
Jacksonville, FloridaSkills
- Microsoft Office Suite
- Customer RMA management
- Customer relations
- Behavior modeling
- Call center experience
- Workflow management
Certification
- Insurance Billing and Coding Specialist
- Microsoft Office Specialist (MOS)
References
Available upon request
Timeline
Lead Teacher
PREP Academy
08.2023 - 11.2024
Medical Records Clerk
Wellpath
01.2023 - 06.2023
Customer Service Representative
SYKES
08.2020 - 10.2022
Call Center Agent
Teleperformance
06.2019 - 07.2020
Diploma -
Kubasaki High School
Certificate -
Concorde Career College
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