Overview
Work History
Timeline
Generic

Temekia Ford

Allen,TX

Overview

21
21
years of professional experience

Work History

Sr Associate, Client Operations Management Tax Research

COTALITY
Irving, TX
06.2020 - 06.2026
  • Inbound call (consumers with tax related concerns and inquiries)
  • Utilize multiple systems and applications for customer support
  • Focus on enhanced complex consumer inquiries and improved the customer experience.
  • Managed multiple systems and applications. Maintain system access for all Call Center Clients
  • Maintain Individual Performance relative to quality standards in relation to department standards.
  • Updated systems with customers request regarding updates on service for Property taxes inquirie.
  • Input request for research and provided resolutions for service request.
  • Create and document accounts of research resolutions
  • Focused on enhanced complex consumer inquiries and improved the customer experience by handling customer’s escalated tax inquiries in real-time and follow through to resolution
  • Outbound call to Tax agencies to obtain payment information to send payments to ensure property taxes are paid.

Case Manager Specialist/Research

Transansamerica/Tata Consultancy Service
Plano, TX
02.2005 - 01.2020
  • Inbound call center environment
  • Handled 80+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and to promote/cancel services
  • Thoroughly documented each customer request; follows up as required
  • Follow-up with customers questions and address problems and complaints (respond via phone call or e-mail)
  • Application Data Entry Processor
  • Premium/Disbursements (Accounting Department)-applied payment/refund checks/loans
  • Worked with other departments to complete customer requests as needed to minimize escalations
  • Mentored new team members
  • Maintained up-to-date case records with case activity status.
  • Assisted individuals with eligibility for available benefits.
  • Handled administrative procedures to meet objectives set by senior management

Timeline

Sr Associate, Client Operations Management Tax Research

COTALITY
06.2020 - 06.2026

Case Manager Specialist/Research

Transansamerica/Tata Consultancy Service
02.2005 - 01.2020
Temekia Ford