TEMES.T TAFESSE

• Provide remote financial consultancy, managing budgets and donor funds.
• Prepare financial reports and ensure compliance with NGO regulations.
• Oversee grant management, expense monitoring, and financial controls.
• Develop and update financial policies to improve governance.
• Train staff on financial best practices and compliance.

• Managed cash register operations, processed payments, and provided accurate billing.
• Welcomed and seated guests, ensuring excellent customer service.
• Managed reservations and coordinated with staff for smooth operations.
• Assisted with menu guidance and customer inquiries.

• Managed and oversaw daily branch operations to ensure efficiency and excellent customer service.
• Led and supervised a team of banking professionals, setting performance targets and ensuring goal achievement.
• Oversaw and controlled the e-payment system, including mobile banking, POS, and ATM services.
• Developed and implemented business strategies to increase customer acquisition and revenue growth.
• Maintained strong relationships with key clients and corporate customers to drive business growth.
• Assessed credit risks, supervised loan approvals, and ensured compliance with lending policies.
• Monitored financial performance, controlled expenses, and ensured the branch met its revenue targets.
• Ensured compliance with KYC (Know Your Customer), AML (Anti-Money Laundering), and other banking regulations.
• Identified and mitigated operational and financial risks to maintain smooth banking operations.

• Authorised transactions on the system after verification by front and back-office staff to ensure accuracy and compliance
• Provided financial analysis and advisory services to business clients based on their financial statements and banking needs.
• Supported e-payment and digital banking services, including online banking, POS, and mobile banking solutions.
• Assisted business clients with financial services, including account management, credit facilities, and loan processing.

• Evaluated and processed loan applications, analyzing financial statements and creditworthiness.
• Managed customer relationships, addressing credit needs and providing financial advisory services.
• Assessed credit risks, ensuring compliance with banking policies and regulations.
• Monitored loan portfolios and tracked repayments, taking proactive measures to minimize defaults.

• Made reconciliation for the bank’s ATM machines.
• Worked in compliance with the bank’s policies and procedures.
• Entered transactions and reconciled account balances.
• Prepared brunch budgets.
• Recorded payments and disbursements.
• Handled cash and non-cash transactions and all customer requests at the branch.
• Account opening and account closing.

• Internal branch controller.

• Examined financial statements for compliance with laws and regulations.

• Updated customer records in the system, including notes about interactions.

• Pitched ideas for improving customer care.

• Created and maintained reports about customer interactions.

• Participated in team-building activities

• Made recommendations to management to improve customer experience.

• Handled cash and non-cash transactions and all customer requests at the branch.
• Updated customer records in the system, including notes about interactions.
• Recorded payments and disbursements.
• Assisted customers with account services, including deposits, withdrawals, and inquiries.
• Processed and initiated transactions such as fund transfers, cash deposits, and cheque clearances.
• Supported e-payment and digital banking services, including mobile banking and ATM
• Managed customer accounts by opening, updating, and closing accounts as per bank policies.
• Provided exceptional customer service, resolving inquiries and escalating complex issues when needed.