Summary
Overview
Work History
Education
Skills
Timeline
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Temi Akeju

Staten Island,NY

Summary

Dedicated and versatile professional with a background in customer service, caregiving, security and team collaboration. Seeking to leverage strong communication and leadership skills in a dynamic role that fosters growth and enhances customer satisfaction.

Overview

7
7
years of professional experience

Work History

Security

Peak Security
06.2025 - Current
  • Followed company, safety, security policies, and procedures.
  • Enhanced security measures, significantly mitigating risks during sensitive operations.
  • Enhanced event safety by implementing comprehensive security plans and procedures.
  • Safeguarded vessel security by establishing access controls and conducting routine security checks on board.
  • Maintained and improved security and performance of systems.
  • Regularly conducted security and sanitation checks.

Driver

Amazon Staten Island NY
12.2022 - 06.2025
  • Deliver packages efficiently while ensuring customer satisfaction and safety.
  • Utilize defensive driving techniques for secure transportation.
  • Followed all relevant traffic laws and safety regulations.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.

Caregiver

Independence Living Inc.
05.2021 - 01.2024
  • Provide personal care, including bed baths and meal preparation, for clients with various needs.
  • Travel for work assignments, demonstrating flexibility and adaptability.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.

Customer Service Representative

Ezpass
08.2022 - 12.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website, improving overall user experience.

Receptionist

Clinton Housing Development
08.2021 - 08.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.

Packing and Shipping Assoc.

Amazon Staten Island NY
09.2020 - 02.2021
  • Managed inventory and ensured accurate order fulfillment while adhering to safety protocols.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

Server

Red Lobster Hoffman Estates IL
07.2018 - 12.2019
  • Delivered exceptional dining experiences by attentively serving guests and collaborating with kitchen staff.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Education

B.A. - Theatre/Acting

College of Staten Island
Staten Island, NY
12.2021

Skills

  • Customer Service Excellence: Proven ability to handle customer inquiries, resolve complaints, and create a positive experience
  • Healthcare & Caregiving: Experience in providing support to individuals with disabilities, including personal care and meal preparation
  • Consistent work ethic
  • Reliability
  • Time management
  • Problem-solving
  • Punctual and reliable
  • Defensive driving
  • Safety management
  • Respectful and compassionate
  • Dependable and responsible
  • Multitasking
  • Memory retention
  • Safe food handling
  • Organization skills
  • Telephone skills
  • Data entry
  • File management

Timeline

Security

Peak Security
06.2025 - Current

Driver

Amazon Staten Island NY
12.2022 - 06.2025

Customer Service Representative

Ezpass
08.2022 - 12.2022

Receptionist

Clinton Housing Development
08.2021 - 08.2022

Caregiver

Independence Living Inc.
05.2021 - 01.2024

Packing and Shipping Assoc.

Amazon Staten Island NY
09.2020 - 02.2021

Server

Red Lobster Hoffman Estates IL
07.2018 - 12.2019

B.A. - Theatre/Acting

College of Staten Island

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Temi Akeju