Temia Whitlow
Indianapolis,IN
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
18
18
years of professional experience
Work History
Team Leader
Walmart
Indianapolis, IN
12.2007 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Representative
Speedway
Indianapolis, IN
07.2006 - Current
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained new personnel regarding company operations, policies and services.
- Processed customer service orders promptly to increase customer satisfaction.
Education
High School Diploma -
George Washington Community High School
Indianapolis, INSkills
- Team Supervision
- Feedback Delivery
- Quality Improvement
- Attention to Detail
- Audit reporting
- Safety
- Overseeing Daily Activities
- Cash Handling
- Decision-Making
- Calm Under Pressure
- Flexible and Adaptable
- Problem-Solving
Timeline
Team Leader
Walmart
12.2007 - Current
Customer Service Representative
Speedway
07.2006 - Current
High School Diploma -
George Washington Community High School