Temidayo Olatunde
Austin,TX
Summary
Accomplished Technical Support Officer with a proven track record at Austin Wellness and Rehabilitation, adept in network troubleshooting and fostering strong stakeholder relationships. Streamlined ticket resolution by over 30%, significantly enhancing productivity. Expert in implementing security measures and mentoring teams for optimal performance.
Overview
7
7
years of professional experience
Work History
Technical Support Officer
Austin Wellness and Rehabilitation
10.2023 - 11.2024
- Implemented security measures to safeguard sensitive information and protect against cyber threats.
- Participated in IT projects supporting infrastructure improvements or new product launches.
- Developed user-friendly documentation for technical processes, simplifying knowledge transfer and training.
- Streamlined ticket resolution process, increasing productivity and reducing average response time.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
Technical Support Officer
Oakcrest Nursing Home
11.2023 - 10.2024
- Implemented security measures to safeguard sensitive information and safe guard residence health information.
- Developed user-friendly documentation for technical processes, simplifying knowledge transfer and training.
- Established strong relationships with key stakeholders within the organization through clear communication and reliable assistance.
- Conducted regular system maintenance, ensuring optimal performance and minimizing disruptions.
- Reduced downtime by swiftly diagnosing and troubleshooting complex technical problems.
- Researched and identified solutions to technical problems.
Technical Support Officer
Palatable African Kitchen
01.2023 - 07.2023
- Assisted in development of system security protocols.
- Helped streamline repair processes and update procedures for support action consistency.
- Developed and implemented preventive maintenance procedures.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Created user accounts and assigned permissions.
- Configured hardware, devices, and software to set up work stations for employees.
Vault Teller
First Bank Nigeria
09.2020 - 12.2022
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
- Managed high volumes of cash movement accurately, supporting the ongoing operation of the branch effectively.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Assisted customers with banking needs and inquiries.
Operations Manager
Elviol Global Resources Ltd
02.2018 - 07.2020
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
Education
Post Graduate Program - Cybersecurity
University of Texas At Austin
Austin, TX10-2024
Bachelor of Science - Information Technology And Management
HEDJ University
Benin09-2020
Skills
- Network troubleshooting
- Remote support
- Training and mentoring
- Escalation handling
Timeline
Technical Support Officer
Oakcrest Nursing Home
11.2023 - 10.2024
Technical Support Officer
Austin Wellness and Rehabilitation
10.2023 - 11.2024
Technical Support Officer
Palatable African Kitchen
01.2023 - 07.2023
Vault Teller
First Bank Nigeria
09.2020 - 12.2022
Operations Manager
Elviol Global Resources Ltd
02.2018 - 07.2020
Post Graduate Program - Cybersecurity
University of Texas At Austin
Bachelor of Science - Information Technology And Management
HEDJ University