Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Personal Details
Timeline
Professional Membership(s)
Hobbies and Interests
Generic

TEMIDOYO DAIBO

Irving,TX

Summary

Dynamic Customer Service Representative with exceptional oral and written communication skills, strong active listening, and analytical problem-solving abilities.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Care Representative

Globacom Ltd
11.2020 - 07.2023
  • Attending to customers' issues and complaints and providing solutions to them. Resolving the same within the company's standard schedule and procedures.
  • Educating customers about existing and new products, Value Added Services (VAS), and promotional offers.
  • Documenting various categories of issues resolved daily and escalating to the appropriate Department.
  • Promoting the company's corporate profile to its subscribers.
  • Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Managed approximately 30 incoming calls, emails, and faxes per day from customers.'
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Utilized CRM systems to accurately track customer interactions and update account information.
  • Logged call information and solutions provided into internal database.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
  • Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
  • Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
  • Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
  • Participated in training sessions for new hires, sharing insights on best practices in customer service excellence.
  • Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
  • Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
  • Identified opportunities for upselling or cross-selling products during interactions, increasing revenue generation potential.
  • Conducted customer satisfaction surveys to gather feedback and identify areas for improvement.
  • Participated in ongoing training sessions to enhance skills and stay current on industry best practices.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Promptly responded to inquiries and requests from prospective customers.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Sought ways to improve processes and services provided.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Streamlined call response times for improved customer experience through effective communication techniques.
  • Navigated multiple computer systems and applications to find information.

Community Relations Officer

Addax Petroleum
10.2017 - 10.2020
  • Marketed offerings and services to the community of 1,000 people.
  • Built, leveraged, and shared positive relationships and partnerships with various external and internal stakeholders.
  • Conducted research on current trends within industry standards to stay informed on best practices related to community relations.
  • Facilitated open communication between the company and residents, addressing concerns and fostering positive relationships.
  • Led team meetings and provided ongoing training on best practices in community relations, enhancing overall effectiveness of departmental efforts.
  • Managed volunteer programs, ensuring a robust pool of active participants for various community events.
  • Developed partnerships with key stakeholders to promote community engagement and collaboration.
  • Assisted in developing annual budgets to allocate resources effectively for community relations initiatives.
  • Organized educational workshops to empower residents with valuable information on relevant topics.
  • Identified opportunities for cross-promotional efforts with partner organizations, maximizing exposure for both parties involved.
  • Presented reports on progress made toward achieving established goals during executive management meetings, ensuring transparency in departmental activities.
  • Negotiated agreements with partner organizations to maintain mutually beneficial relationships and achieve shared objectives.
  • Enhanced company reputation within the community by promoting corporate social responsibility initiatives.
  • Developed and implemented social media strategy to increase engagement and reach new audiences.
  • Created and executed targeted PR campaigns to raise awareness of organization and initiatives.
  • Studied objectives, promotional policies or needs of organizations to develop public relations strategies influencing public opinion or promoting ideas.
  • Collaborated with internal and external stakeholders to identify key messages and create compelling content for press releases and other materials.
  • Strengthened community relations by organizing and participating in outreach events for local organizations.

Education

B. Sc - Land Economy

Kwame Nkrumah University of Science & Technology (KNUST)
01.2001

Skills

  • Experienced with Microsoft Office tools
  • Proficient in data analysis
  • Conflict mediation
  • Product knowledge
  • CRM software
  • Remote office availability
  • Quality assurance controls

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised a team of twelve staff members.
  • Documented and resolved billing issues that led to customer satisfaction.
  • Collaborated with a team of six in the development of an international calling card.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • 2005 Cisco Certified Network Associate, CCNA
  • 2005 Sun Solaris 10 UNIX Operating System
  • 2006 Oracle 9i Database Administration
  • 2006 Basic French Course Part A1-Alliance Francais, Lagos
  • 2012 Managing Community Relations in Times of Conflict, UK

Personal Details

Languages Spoken: Itsekiri, English
Full Professional

Timeline

Customer Care Representative

Globacom Ltd
11.2020 - 07.2023

Community Relations Officer

Addax Petroleum
10.2017 - 10.2020

B. Sc - Land Economy

Kwame Nkrumah University of Science & Technology (KNUST)

Professional Membership(s)

  • 2007 Nigeria Institute of Management (NIM)
  • 2007 Project Management Institute (PMI)


Hobbies and Interests

Sustainable Development, Sports.

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