Temika Brunson
Florence,SC
Summary
I am a Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. I am very friendly and prompt Front Desk Agent with good hands in using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and ability to handle all front office operations.
Overview
9
9
years of professional experience
Work History
Front Office Assistant
Pee Dee Healthcare
Florence , SC
02.2017 - Current
- Oversaw efficient patient check-in processes, including verifying insurance and submitting forms to nursing team.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Monitored shipments and mailing procedures to effectively distribute or file mail and solve shipment issues.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Front Desk Clerk
Baymont Inn And Suites
Columbia , SC
12.2016 - 06.2017
- Maintained transaction security by verifying payment cards against identification.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Arranged accommodations and travel plans for visitors and presented updated itineraries.
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
Front Desk Receptionist
Holiday Inn
Florence , SC
02.2015 - 12.2016
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
Education
High School Diploma -
Wilson High School
Florence, SC06.2012
Skills
- Document control
- File management
- Word processing
- Billing and Invoicing
- Time management
- Scheduling
- Telephone etiquette
- Performance improvement
- Attractions and amenities knowledgeable
- Multi-line phone systems
- Problem-solving skills
- Decision-making abilities
Timeline
Front Office Assistant
Pee Dee Healthcare
02.2017 - Current
Front Desk Clerk
Baymont Inn And Suites
12.2016 - 06.2017
Front Desk Receptionist
Holiday Inn
02.2015 - 12.2016
High School Diploma -
Wilson High School
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