Temika Bunton
Customer Service Professional
Detroit,Michigan
Summary
Results-oriented professional with 16+ years of experience and a proven knowledge of customer communications, customer retention, and customer satisfaction. Adept at conflict resolution, time management and relationship building.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Community Care Advocate
United Way Of Southeast Michigan
Detroit, MI
10.2019 - Current
- Answers calls and provides information and referrals to community members who are in need of assistance
- Demonstrates compassion and empathy while employing exceptional listening skills.
- Utilized knowledge of available resources to help patients select appropriate courses and obtain relevant support.
Production Operator
Fca Us LLC
Sterling Heights, MI
01.2021 - 01.2022
- Inspected final products to assess compliance with quality standards and established tolerances.
- Worked with supervisor to coordinate workflow and updated daily production team accordingly.
Fulfillment Associate
Amazon.com
Hazel Park, MI
03.2020 - 06.2020
- Receive and put away inventory, Get customer orders ready and pack them up, Load boxes into trucks forshipment ,
- Work around moving machines like order pickers, forklifts, mobile carts, and possibly robots,Use scanners to scan bar codes on products.
Representative
Miller Energy Services
Detroit, MI
11.2018 - 04.2019
- Answer incoming customer telephone calls and log all calls work across multiple programs and phone lines and ability to transfer calls, promote participation in energy efficiency programs that the customer may qualify for, address and resolve customer inquiries, regarding products, services, and maintain positive working relationships with customers by ensuring a high level of customer service.
Inventory Specialist
Detroit Land Bank Authority
Detroit, MI
05.2017 - 12.2018
- High Volume inbound call center
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Technical Support Rep
Clearesult
Detroit, MI
03.2013 - 10.2017
- For AEP Ohio And DTE Energy, Utilizing Zendesk Ticketing Systems Daily, ReceivingCustomer Inquiries, Researching
- And Responding With A Focus On An Excellent Customer Experience.Processes Troubleshooting Steps By Telephone,
- Internet, And Correspondence From Customers.QuicklyAnd Accurately Diagnosed Customer Issues And Make
- Solution-Based Recommendations To Clients InA Timely Fashion.
Technical Support Representative
Minacs
Southfield, MI
05.2009 - 12.2012
- Assist Customers With Technical Issues With Their Io Operated Devices.Used Ticketing Systems To CreateTickets That
- Needed Escalation To Tier 2 Support Team.
Education
High School Diploma -
Davis Aerospace Technical High School
09.1996 - 06.2000
Skills
Patient rights
Quality assurance
Caseload management
Verbal and written communication
System updates
Document filing
Appointment Scheduling
Professional telephone demeanor
Service standard compliance
Technical Support
Timeline
Production Operator
Fca Us LLC
01.2021 - 01.2022
Fulfillment Associate
Amazon.com
03.2020 - 06.2020
Community Care Advocate
United Way Of Southeast Michigan
10.2019 - Current
Representative
Miller Energy Services
11.2018 - 04.2019
Inventory Specialist
Detroit Land Bank Authority
05.2017 - 12.2018
Technical Support Rep
Clearesult
03.2013 - 10.2017
Technical Support Representative
Minacs
05.2009 - 12.2012
High School Diploma -
Davis Aerospace Technical High School
09.1996 - 06.2000