Temika James
Bloomfield,NJ
Summary
Residential Supervisor with over 10 years of extensive expertise in creating safe and supportive living environments. Skilled in performance assessment, schedule coordination, and team building, with a proven track record of enhancing resident stability and independence through trauma-informed strategies. Committed to fostering community ties and ensuring access to essential resources, while maintaining compliance with safety standards.
Well-grounded [Job Title] bringing [Number]-year background negotiating and preparing legal documents relating to tenant occupancy, designing and implementing effective marketing initiatives and responding to tenant concerns. Certified in [Area of certification]. Hardworking team player possessing excellent problem analysis and resolution talents.
Overview
10
10
years of professional experience
Work History
Assistant Residential Manager
Safe Horizon
10.2021 - 04.2024
- Ensure safe living spaces, implement crisis protocols, enhance life quality through support services.
- Develop resident programs, strengthen community ties, reduce conflicts via proactive mediation.
- Monitor well-being, assess systematically, document concerns, tailor support strategies effectively.
- Collaborate with social services, create care plans, ensure resource access, support resident needs.
- Maintain accurate records, comply with regulations, uphold safety protocols, ensure resident security.
- Implemented trauma-informed residential support strategies and coordinated comprehensive care services, enhancing resident stability and independence
- Streamlined resident assessment protocols and documentation processes while maintaining strict compliance with housing regulations and safety standards
- Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.
- Maintained caring, supportive and safe environment for residents through careful monitoring and continuous oversight.
Medical Receptionist
Foot Care NY
09.2017 - 10.2021
- Scheduled and coordinated team shifts to ensure seamless operations and full staffing.
- Resolved customer complaints and adapted policies to meet evolving client needs.
- Managed staff and oversaw the annual capital budget for efficient resource allocation.
- Enhanced workflow efficiency through effective leadership and problem-solving skills.
- Implemented scheduling solutions to improve team collaboration and operational success.
- Optimized patient scheduling system and implemented digital record-keeping protocols, reducing administrative processing time while maintaining HIPAA compliance.
- Coordinated cross-functional communication between medical staff and patients, ensuring seamless appointment management and improved patient satisfaction.
Residential Receptionist
Stellar Management
05.2014 - 06.2016
- Managed tenants records, ensuring up-to-date information for seamless service.
- Maintained a clean and organized reception area, enhancing patient experience.
- Answered phone promptly and directed incoming calls.
- Managed master calendar and schedule appointments for housing court.
- Resolved customer problems and complaints.
- Implemented digital filing system for tenants records, reducing document retrieval time and enhancing office efficiency.
- Developed systematic approach to tenants referrals, ensuring proper documentation and timely specialist appointments.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
Education
Associates degree - business
Touro College
New York, NY04-2021
High School Diploma -
Humanities High School
New York, NY06.2010
Skills
- Decision Making
- Budget Preparation
- Deposits Management
- Performance Assessment
- Record Keeping
- Multitasking
- Customer Relations
- Team Building
- Microsoft Office
- Schedule Coordination
- Safe Horizon
- Resident retention
- Team management
- Rent collection
- Property inspections
- Property maintenance
- Policy enforcement
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 25 staff members.
- Collaborated with team of 3 in the development budget for new office equipment and clean out 8 offices.
- Achieved company policy through effectively helping with coaching.
- Resolved product issue through consumer testing.
- Supervised team of 25 staff members.
Languages
English
Native or Bilingual
Timeline
Assistant Residential Manager
Safe Horizon
10.2021 - 04.2024
Medical Receptionist
Foot Care NY
09.2017 - 10.2021
Residential Receptionist
Stellar Management
05.2014 - 06.2016
Associates degree - business
Touro College
High School Diploma -
Humanities High School
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