Temika Mccaskill
PMP Intern
Dallas,TX
Summary
Detail-oriented Project Management Intern possessing first-rate organizational and budget management skills. Prepares and files documents and collects and collates data to track performance and efficiency. Punctual and diligent individual with knowledge of Microsoft Teams, Word, Excel and Monday.
Overview
21
21
years of professional experience
5
5
years of post-secondary education
Work History
Amazon (Shopper/QA Supervisor)
Amazon Robotics
Dallas, Tx
05.2020 - 07.2022
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Completed over 300 customer orders each day in warehouse setting.
- Consistently lifted materials weighing as much as 40 pounds.
- Identified inadequate materials and faulty equipment and brought to supervisors' attention.
- Checked packages and merchandise for damage and notified vendors.
- Developed team communications and information for meetings
- Improved operations through consistent hard work and dedication
- Carried out day-to-day duties accurately and efficiently
Line Cook
Augusta National Masters
Augusta, Ga
04.2022 - 04.2022
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Took food orders from servers and cooked items quickly to complete order items together and serve hot.
- Collaborated with servers to collect information about specific customer desires and dietary needs.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
Line Cook
Roots Southern Table
Augusta, Ga
07.2021 - 12.2021
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Handled portion control activities according to specified instructions provided by chef.
- Unloaded food supplies from distributor trucks to efficiently organize inventory.
- Maintained smooth and timely operations in preparation and delivery of meals.
- Led shifts while preparing food items and executing requests based on required specifications.
- Prepared average of 200+ orders per shift.
Call Center Agent
AT&T
Dallas, Tx
12.2019 - 05.2020
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve pick-up time and quality standards.
- Assisted customers by answering questions and responding to inquiries.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Established and fostered strong Customer and Business relationships through application of excellent interpersonal skills.
- Entered customer information into customized computer system to document and organize client records.
- Resolved concerns with products or services to help with retention and drive sales.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Uber Technology (Driver)
New Orleans, La
02.2015 - 12.2019
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Delivered goods and products to customer on time and in excellent condition.
- Worked with customers to understand needs and provide excellent service
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Resolved problems, improved operations and provided exceptional service
- Carried out day-to-day duties accurately and efficiently
- Delivered services to customer locations within specific timeframes
Entertainment Project Manager
Huey Sports Bar and Grill
New Orleans, La
08.2012 - 06.2019
- Developed and initiated projects, managed costs and monitored performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Accelerated progress by continually reviewing performance, budgets and project timelines.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with bar owner.
- Drove team success through shared vision and recognition of quality performance.
- Made decisions independently and collaboratively on Performance-related challenges.
- Collaborated with Local talent scouts to pursue leads and pitch potential representation.
- Negotiated essential contract terms such as Lodging, food and financial on behalf of clients.
- Negotiated with managers, promoters and union officials regarding client contractual rights and obligations.
- Managed business and financial affairs for clients such as arranging travel and lodging, selling tickets and directing marketing and advertising activities.
- Collaborated with staff members to make accurate reservations.
- Maintained detailed digital and hard-copy records of room statuses.
- Used Microsoft Word and other software tools to create documents and other communications.
- Participated in team-building activities to enhance working relationships.
- Improved operations through consistent hard work and dedication.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Updated operational methods and oversaw accounting procedures for improved efficiency.
- Maintained relationships with material vendors to lower costs and diversify capabilities.
- Led project teams through design, construction and launch process.
Sr. Claims Processor/Trainer Assistant
Allstate Insurance
New Orleans, La
02.2007 - 08.2013
- Investigated properties and vehicles to determine extent of damage and estimate repair costs.
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
- Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
- Reported policy changes and company conditions affecting customer satisfaction.
- Followed up with customers on unresolved issues.
- Followed up on potentially fraudulent claims initiated by claims representatives.
- Established positive and trusting relationships with injured clients, administering efficient customer service and processing claims quickly.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Posted payments to accounts and maintained records.
- Trained and mentored up to 12 new personnel per Quarter to fulfill various roles.
- Calculated adjustments, premiums and refunds.
- Communicated effectively with staff members of casualty, auto and property departments.
Education
Project Management
Project Management Institute
06.2022 - 07.2022
State Board Certification - Cosmetology Education
Aveda Institute Lafayette
Lafayette, LA 07.2013 - 08.2014
Bar Management And Ownership/Mixology
Crescent School of Bartending And Gaming
New Orleans, LA 06.2012 - 12.2013
High School Diploma -
John F Kennedy Memorial High School
New Orleans, LA 08.1997 - 05.2000
Skills
Wide awareness in all bar areas from open to closeInventory Ordering and operationsKnowledge of Texas Liquor Laws Capable of mixing over 200 cocktailsAdvance Cooking, Grilling, Baking, Ingredient Selection and Food preparation
Customer rapport
Order picking and processing
Route logs
GPS and route planning
Database Management
Logistics knowledge
Timeline
Project Management
Project Management Institute
06.2022 - 07.2022
Line Cook
Augusta National Masters
04.2022 - 04.2022
Line Cook
Roots Southern Table
07.2021 - 12.2021
Amazon (Shopper/QA Supervisor)
Amazon Robotics
05.2020 - 07.2022
Call Center Agent
AT&T
12.2019 - 05.2020
Uber Technology (Driver)
02.2015 - 12.2019
State Board Certification - Cosmetology Education
Aveda Institute Lafayette
07.2013 - 08.2014
Entertainment Project Manager
Huey Sports Bar and Grill
08.2012 - 06.2019
Bar Management And Ownership/Mixology
Crescent School of Bartending And Gaming
06.2012 - 12.2013
Sr. Claims Processor/Trainer Assistant
Allstate Insurance
02.2007 - 08.2013
High School Diploma -
John F Kennedy Memorial High School
08.1997 - 05.2000