Temika Scott
Plainfield,Illinois
Summary
Facilitates positive and productive interactions between workers, leaders and union representatives. Successful background reaching consensus and smoothing relations to maximize success of negotiations. Articulate and decisive professional with respectful and resourceful approach.
Overview
27
27
years of professional experience
Work History
Human Resources/Labor Relations
UNITED STATES POSTAL SERVICW
08.2022 - Current
- ANALYZES LABOR RELATIONS PROBLEMS ASSOCIATED WITH THE NATIONAL AGREEMENT AND LOCAL IMPLEMENTATIONS
- MAKING SETTLEMENTS OR DENIALS ON GRIEVANCES AT STEP-2
- PROVIDE CONTRACT INTERPRETATION OF LABOR RELATIONS POLICIES AND PROCEDURES.
Processing Operations
United States Postal Service
07.2018 - Current
- Manages a medium to large size group of mail processing employees through a small size group of subordinate supervisors
- Determines staffing and equipment needs for the tour; determines priorities; schedules work assignments; assesses the need for overtime
- Monitors operational performance throughout the tour; makes adjustments between operations to accommodate workload fluctuations and optimize mail flow; corrects inefficient procedures and resolves operational problems
- Meets with union representatives to resolve disagreements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed systems and procedures to improve operational quality and team efficiency.
- Reported issues to higher management with great detail.
ACTING MANAGER OF DISTRIBUTION
United States Postal Service
09.2014 - Current
- The role is to manage the units staffing, productivity, attendance and safety and to keep all employees informed and engaged.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Improved safety procedures to create safe working conditions for workers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
MAIL PROCESSING CLERK
CHICAGO NETWORK DISTRIBUTION CENTER
09.2012 - Current
- AS A MAIL PROCESSING CLERK THE JOB IS TO KEY IN ALL ZIPCODES CORRECTLY TO ENSURE A SUCCESSFUL DELIVERY TO THE CUSTOMERS.
- Used automated mail processing equipment to sort and collate mail.
- Distributed mail on foot to residences and businesses, delivering to approximately 1,000,000 customers per shift.
- Processed and organized incoming mail for distribution to appropriate departments.
- Labeled packages with clear, correct information to reduce mailing errors.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
Processing and Distribution
Chicago Network Distribution Center
04.1997 - Current
- I am responsible for various clerk duties requiring the processing of mail using automated mail processing equipment for sortation and distribution.
- Developed standard and emergency operating procedures for receiving, handling, storing, shipping and salvaging products.
- Increased client retention by providing superior customer service.
- Identified and solved complex strategy obstacles to promote growth and guide business direction.
- Developed and maintained knowledgeable and productive team of employees.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
MAIL PROCESSING CLERK
Chicago Network Distribution Center
08.2013 - Current
- Performs a variety of office clerical duties using postal knowledge or experience.
- Distributed mail on foot to residences and businesses, delivering to approximately 1,000,000 customers per shift.
Acting General Clerk
Chicago Network Distribution Center
08.2011 - Current
- Perform various clerical duties including trailer movement of mail into and out of the Distribution and Processing Facility.
- Processed incoming correspondence, assembled and distributed notices, letters and other materials and created and maintained files to promote efficient flow of communication.
- Completed and delivered requests for photocopying, printing, scanning or faxing and regularly maintained and serviced equipment to reduce workflow disruptions.
- Examined documents and materials, recorded changes in data and determined proper indexing or processing tasks to support office filing procedures.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Managed calendars and scheduled appointments to maintain smooth flow of operations.
- Booked and prepared meeting rooms, making arrangements for availability of refreshments.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
- Created and maintained detailed records of all office activities.
- Compiled and analyzed data to produce reports.
- Supported staff on special assignments and ad hoc projects.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
Window Clerk
Chicago Network Distribution Center
02.2009 - Current
- Performing a variety of clerks duties required to process mail using automated mail processing equipment for sortation and distribution.
- Lifted up to 70 pounds at once and used forklift to move heavier loads.
- Assisted customers by answering questions and fulfilling requests.
- Performed inventory control, such as counting, and stocking merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Operated POS systems to accurately process customer purchases.
- Provided correct change for purchases to avoid customer confusion or disputes.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Issued detailed receipts to every paying customer as proof of purchase and to avoid discrepancies.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Processed returns and handled exchanges quickly to provide positive store experiences.
- Learned duties for various positions and provided backup at key times.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Identified and resolved discrepancies and errors in customer accounts.
- Lifted up to 70 pounds at once and used forklift to move heavier loads.
Mail Processing Clerk
Chicago Network Distribution Center
05.2006 - Current
- Performing various technical and clerical assignments involving the trailer movement of mail in and out of the Processing and Distribution Facility.
- Distributed mail on foot to residences and businesses, delivering to approximately 1,000,000 customers per shift.
- Used automated mail processing equipment to sort and collate mail.
- Processed and organized incoming mail for distribution to appropriate departments.
- Labeled packages with clear, correct information to reduce mailing errors.
- Performed routine preventive maintenance on sorting machines and removed envelope jams.
Acting Dock Clerk
Chicago Network Distribution Center
01.1998 - Current
- Required making incoming or outgoing parcel post separations by operation of a keyboard by applying machine zip codes covering delivery points such as stations and branches.
- Handled day-to-day shipping and receiving overseeing more than 250,000 packages per day.
- Directed forklift drivers on loads ready for pulling or shipment.
- Updated daily customer shipping reports.
- Obtained driver signatures on shipping paperwork and sealed trailers.
- Verified pulled loads and signed off on official sheet.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Processed required paperwork to expedite handling of shipped and received goods.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
Parcel Post Machine Operator
Chicago Network Distribution Center
01.1998 - Current
- Supervise a group of employees in the machine operations of receiving and processing of all mail using computerized automated mail processing equipment.
- Maintained organized work area by cleaning and removing hazards.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Examined incoming materials and compared to documentation for accuracy and quality.
Delivery/Customer Service
Kewanee Post Office
04.2010 - 08.2011
- To perform a variety of services at a public window of a post office
- I was also responsible for maintaining a pleasant and effective public relations with customers.
- Inspected load security and checked for damages.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
Education
Some College (No Degree) - Business Management
Southern Illinois University
Carbondale, IllinoisSkills
- I started working at the USPS in April 1997, when I started working here, I never wanted to be limited on the knowledge about the in and out's of the Postal service I never wanted to be limited to just 1 job I have held various positions in the postal service from Acting MDO down to a parcel keyer I am a born leader and a hard worker With my 25 years of service comes understanding of policies and procedures My knowledge of the Postal service from both Distribution /Processing and Customer Service makes me an asset to the postal service I am very easily taught and like to be challenged with new things I am self-sufficient and I have a passion for learning I am a great team player as well as a great leader I possess great communication skills and the patience to teach and learn As acting Step-2 Designee, I have been intrigued with all the knowledge of labor relations I am learning the contract, the LMOU and the JCIM(CIM) I work with MDO'S and Supervisor's on a daily basis I have been sent to other facilities to ensure productivity on our products I am self-sufficient at collecting information, analyzing information and integrating the information I am a follower of policies and procedures as well as being a great problem solver I would like to be involved in assisting our company with moving to the next level by all means necessary
Accomplishments
- KNOWLEDGE OF LABOR RELATIONS PROGRAMS, POLICIES, PROCEDURES, AND AGREEMENTS AT A LEVEL SUFFICIENT TO ADVISE LOCAL MANAGERS AND EMPLOYEES, PROVIDE CONTRACT INTERPRETATION, AND TO DEVELOP AND CONDUCT TRAINING PROGRAMS.
- ABILITY TO COLLECT, INTERGRATE, AND ANALYZE INFORMATION IN SUPPORT OF GRIEVANCE AND ARBITRATION CASES AND LOCAL IMPLEMENTATION, NEGOTIATIONS, AND CONTRACT ADMINISTRATION.
- ABILITY TO PREPARE POSITION PAPERS ON GRIEVANCE APPEALS.
- ABILITY TO COMMUNICATE ORALLY TO PROVIDE GUIDANCE AND TRAINING TO MANAGERS AND EMPLOYEES AND TO PARTICIPATE IN PRE-ARBITRATION AND ARBITRATION MEETINGS WITH UNION REPRESENTATIVES.
- ABILITY TO DETERMINE WHAT EVIDENCE IS NECCESSARY FOR THE NEXT STEPS (STEP 3 AND ARBITRATION) OF THE GRIEVANCE PROCEDURE.
Timeline
Human Resources/Labor Relations
UNITED STATES POSTAL SERVICW
08.2022 - Current
Processing Operations
United States Postal Service
07.2018 - Current
ACTING MANAGER OF DISTRIBUTION
United States Postal Service
09.2014 - Current
MAIL PROCESSING CLERK
Chicago Network Distribution Center
08.2013 - Current
MAIL PROCESSING CLERK
CHICAGO NETWORK DISTRIBUTION CENTER
09.2012 - Current
Acting General Clerk
Chicago Network Distribution Center
08.2011 - Current
Delivery/Customer Service
Kewanee Post Office
04.2010 - 08.2011
Window Clerk
Chicago Network Distribution Center
02.2009 - Current
Mail Processing Clerk
Chicago Network Distribution Center
05.2006 - Current
Parcel Post Machine Operator
Chicago Network Distribution Center
01.1998 - Current
Acting Dock Clerk
Chicago Network Distribution Center
01.1998 - Current
Processing and Distribution
Chicago Network Distribution Center
04.1997 - Current
Some College (No Degree) - Business Management
Southern Illinois University
Candidate
Temika D SCOTT, 6214 MEADOW RIDGE DR, Plainfield, IL, 60586, 7736033252, TEMIKA.D.MCNEAL@USPS.GOV
References
- Shift Supervisor, 12/04/2012, 10/07/2022
- Acting Supervisor of Distribution and Operations, 04/12/2010, 04/18/2014
Training
LABOR RELATIONS GATS TRAINING, 04/22/2008, 04/22/2008 Mail Flow Controller, 07/07/2005, 07/07/2005 MP PVDS at DESTINATION, 04/06/2005, 04/06/2005 SAF INTERNATIONAL MAILING OF DAMAGED GOODS, 03/16/2004, 03/16/2004 Sales and Service Associates, 08/11/2003, 08/11/2003 Tacs Supervisor Training, 02/01/1999, 02/01/1999 OSHA NOTIFICATION, 01/02/1998, 01/22/1998
Candidate
Temika D SCOTT, 6214 MEADOW RIDGE DR, Plainfield, IL, 60586, 7736033252, TEMIKA.D.MCNEAL@USPS.GOV
References
- Shift Supervisor, 12/04/2012, 10/07/2022
- Acting Supervisor of Distribution and Operations, 04/12/2010, 04/18/2014
Training
LABOR RELATIONS GATS TRAINING, 04/22/2008, 04/22/2008 Mail Flow Controller, 07/07/2005, 07/07/2005 MP PVDS at DESTINATION, 04/06/2005, 04/06/2005 SAF INTERNATIONAL MAILING OF DAMAGED GOODS, 03/16/2004, 03/16/2004 Sales and Service Associates, 08/11/2003, 08/11/2003 Tacs Supervisor Training, 02/01/1999, 02/01/1999 OSHA NOTIFICATION, 01/02/1998, 01/22/1998
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