Temika Thomas
Memphis,TN
Summary
To secure employment with a reputable company where I can utilize time management, problem solving, analytical, communication and interpersonal skills to the maximum.
Overview
28
28
years of professional experience
Work History
Pharmacy Technician/Regional Medical Center
Memphis
01.2001
- Assisting Doctors and Pharmacist by counting and dispensing and stocking various prescribed medicines, delivering medicines to various locations throughout the hospital in a timely matter, Entering patient data, Filing, Mixing and measuring various medicinal concoctions, Handling High-Volume ingoing and outgoing call volumes, and answering multi-line phones in a fast paced hospital setting.
A-3 Senior Production Operator (Lead-In-Training)
Cox Automotive
01.2020 - 01.2024
- Responsible for training members on the production team, ensuring auditing accuracy and making sure audits and reports are submitted daily and correctly, training scanners and pre-scanners to prepare documents accurately and in the required timespan, compiling raw data into various Excel reports, emailing, entering data and maneuvering through various computer systems and databases, Reporting the daily needs of the team members directly to the Supervisor and Team Lead and relaying directives to the team members, Scanning documents, 10-keying, reviewing and inspecting documents for accuracy in a fast-paced environment.
A-2 Production Operator/Nightshift Document Auditor
Cox Automotive
01.2018 - 01.2020
- Responsible for training members on the auditing team, auditing accuracy and making sure audits are submitted daily and correctly, training and assisting pre-scanners with pre-scanning documents accurately and in the required timespan, assembling and emailing various Excel reports, Disassembling and assembling contracts and financial information for automobile bank loans in preparation for scanning documents into a computer system, filing, packing boxes, 10-keying, reviewing and inspecting documents for accuracy, scanning barcodes in a fast-paced environment.
A-1 Document Processor/Nightshift Document Auditor
Cox Automotive
01.2015 - 01.2018
- Disassembling and assembling contracts and financial information for automobile bank loans in preparation for scanning documents into a computer system, filing, packing boxes, 10-keying, reviewing, and inspecting documents for accuracy, scanning barcodes in a fast-paced environment.
Customer Service Representative
TeleTech
01.2013 - 01.2015
- Assisting Members with Government Insurance grievance and complaint processes and procedures, having proficient knowledge of Medical Terminology and Diagnosis Codes, talking on the phone while entering data and maneuvering through various computer systems and databases in a timely manner, accessing payment systems, taking premium payments by credit card and electronic checks, interpreting medical codes and deciphering between routine or diagnostic procedures in order to determine medical claims, communicating with disgruntled members in both a calm and courteous fashion, being knowledgeable of the ever-changing HIPAA Laws, government processes, procedures and regulations, in a fast-paced Call Center environment.
Workforce Development-Program Support/Data & Logistics Specialist
BRIDGES USA
01.2004 - 01.2013
- Interviewing participants to determine transportation voucher qualification, Creating and maintaining Excel spreadsheets and various databases, such as Raiser’s Edge, Access and Salesforce, regular database cleanup to remove unneeded or outdated data
- Exporting and importing data from one database to the next, Collecting and copying check stubs and various documents and recording participant employment and education hours in both Salesforce and Accent Databases, Issuing transportation vouchers to qualifying participant, Being the liaison between the Employment Counselors and the participants, Communicating with disgruntled participants in both a calm and courteous fashion, Logging participant hours on Scantron time sheets, Scanning and emailing PDF documents, Creating and maintaining Excel Spreadsheets, Creating and maintaining electronic data file-folders, Collecting payments and writing receipts while keeping a running total of monies received, scheduling appointments, Balancing petty-cash accounts in preparation for bank deposits.
Poetry Workshop Facilitator-Motivational Speaker
Peace, Power & Poetry
01.2002 - 01.2013
- Facilitating poetry workshops that use poetry to motivate and activate the minds and voices of the youth as well as adults to empower their minds, discover their strengths, and use their voices, preparing students to recite original poetry in front of large crowds, including peers, dignitaries, and Nobel Peace Prize Laureates with the PeaceJam Program of BRIDGES USA.
Pharmacy Technician/Retail Clerk
Walgreens
01.2001 - 01.2002
- Assisting the Pharmacist by counting and dispensing and stocking various prescribed medicines, entering patient data, answering the phones, Handling High-Volume ingoing and outgoing call volume while providing excellent customer service, cashiering, and filing documents in a retail setting.
Telephone Operator, Customer Service Representative
Yellow Cab
01.1996 - 01.2000
- Entering data while talking on the telephone to customers and gathering and transmitting information to cab drivers in a fast-paced Call-Center environment, being able to handle High-Volume ingoing and outgoing call volumes, arranging transportation pickups for Government Healthcare clients.
Education
New Horizon
Memphis, TNThe Work Place
Memphis, TNTennessee Technology
Memphis, TNThe Academy of Cosmetology
Memphis, TNThe Urban League
Memphis, TN01.2002
Westside High School
Memphis, TN01.1990
Skills
- Able to type 70 WPM, 9000 KPH, 9000 Alphanumeric KPH, Strong Customer Service and Data-entry skills, Familiar with various software packages including Google, Microsoft Word, Access, PowerPoint, Outlook, PrintMaster, Advanced Excel Training, ADP, Skilled in Nonprofit Database systems such as Accent, Salesforce, Raiser’s Edge, SiteWrench, and Constant Contact Experienced in Office Procedures such as faxing, filing, copying, scanning, using multiline phone systems, postage meter machines, mail-merge, using nonprofit bulk mailing policies and procedures, balancing petty-cash accounts for bank deposits, collecting payments and writing receipts while keeping a running total of monies received, total check amounts and receipts written
Timeline
A-3 Senior Production Operator (Lead-In-Training)
Cox Automotive
01.2020 - 01.2024
A-2 Production Operator/Nightshift Document Auditor
Cox Automotive
01.2018 - 01.2020
A-1 Document Processor/Nightshift Document Auditor
Cox Automotive
01.2015 - 01.2018
Customer Service Representative
TeleTech
01.2013 - 01.2015
Workforce Development-Program Support/Data & Logistics Specialist
BRIDGES USA
01.2004 - 01.2013
Poetry Workshop Facilitator-Motivational Speaker
Peace, Power & Poetry
01.2002 - 01.2013
Pharmacy Technician/Regional Medical Center
Memphis
01.2001
Pharmacy Technician/Retail Clerk
Walgreens
01.2001 - 01.2002
Telephone Operator, Customer Service Representative
Yellow Cab
01.1996 - 01.2000
New Horizon
The Work Place
Tennessee Technology
The Academy of Cosmetology
The Urban League
Westside High School
Similar Profiles
Colin LeeColin Lee
Volunteer at The Life Church Of Memphis - MemphisVolunteer at The Life Church Of Memphis - Memphis
Crystal WilkersonCrystal Wilkerson
DNP/ACNP at Memphis Lung Physicians/BMG- Baptist MemphisDNP/ACNP at Memphis Lung Physicians/BMG- Baptist Memphis
Lynn SmithLynn Smith
Warehouse Worker at Ace Memphis Warehouse Memphis Tn. No Longer OpenWarehouse Worker at Ace Memphis Warehouse Memphis Tn. No Longer Open
Heather RyanHeather Ryan
CHILDCARE PROVIDER at Self EmployedCHILDCARE PROVIDER at Self Employed
Dabriyah HayesDabriyah Hayes
Equipment Trainer at Milwaukee ToolEquipment Trainer at Milwaukee Tool