Temiloluwa Jeremiah

•Provide technical support to users for moderately complex computer related technical problems.
•Communicate technical issues over the phone to a variety of customers
•Answer service desk telephones
•Assists the customer in resolving technical problems by providing guidance regarding software and hardware problems.
•Resolve or refer highly complex technical problems as appropriate.
•Follow up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame.
•Log and track inquiries using an incident management database and maintain history records and related problem documentation.
•Identify customer problems and complaints to ensure that inquiries are successfully resolved.
•Assist with KPI performance and ensure the team overall hits its associated SLA targets

• Specialist in Quality Assurance/Quality Control in Product and Service Management for Google project YoutubeTV
• Tier 1 Network Operations Control technical support
• Creating and handling Tickets and Ticket Escalation
• Monitoring Social Media (Twitter, Reddit) for YoutubeTV looking for customer issues to report to the clients Network Operation Center
• Working with Clients directly to identify and troubleshoot production issues
• Monitoring network Traffic
• Troubleshooting AV issues
• Identifying and remedying defects within the production process

• Collected credit card and cash payments to complete transactions for customer orders.
• Answered phone calls to assist customers with questions and orders.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
• Assist customers by providing information and resolving their complaints.
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Compute and record totals of transactions.