Temitayo Ogundiya
Lithonia,GA
Summary
Proven Server Shift Leader at DIVINE EVENT, adept in fostering team leadership and guest engagement, significantly enhancing customer satisfaction. Skilled in high-volume dining and hospitality service expertise, I excel in creating memorable dining experiences. Demonstrated ability to resolve issues swiftly, ensuring a warm and efficient service environment.
Overview
19
19
years of professional experience
Work History
Server
FLIK CHAO
01.2024 - Current
SERVER
Cutting Edge CATERING
12.2023 - Current
Server
Added Touch Catering
11.2023 - Current
Server Shift Leader
DIVINE EVENT
04.2023 - Current
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Assisted in the development of seasonal promotions, increasing customer engagement and repeat business.
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
MECHANDISING RETAIL SPECIALIST
PUBLIX SUPERMARKET
05.2005 - Current
Education
BBA - Cybersecurity And Data Science
Henry Harvin
No Location10.2023
GED -
Atlanta Piedmont Technical College
495 N Indian Creek Dr,claskston05.2020
Skills
- Strong Work Ethic
- Exceptional customer s
- Professional Appearance
- Hospitality service expertise
- Cleanliness standards
- Safe Food Handling
- Sales expertise
- Service prioritization
- High-volume dining
- Food safety understanding
- Quality Control
- Food safety practices
- Order Accuracy
- Table Bussing
- Guest Relations Management
- Table Settings
- Food inspection
- Wine service
- Banquet Coordination
- Reliable and Responsible
- Warm and Friendly
- Adaptable and Flexible
- High Energy and Stamina
- Team Leadership
- Cool Under Pressure
- Guest Engagement
Timeline
Server
FLIK CHAO
01.2024 - Current
SERVER
Cutting Edge CATERING
12.2023 - Current
Server
Added Touch Catering
11.2023 - Current
Server Shift Leader
DIVINE EVENT
04.2023 - Current
MECHANDISING RETAIL SPECIALIST
PUBLIX SUPERMARKET
05.2005 - Current
BBA - Cybersecurity And Data Science
Henry Harvin
GED -
Atlanta Piedmont Technical College
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