A self-motivated, dynamic Human Resources Generalist with over 6 years of experience managing broad range of human resource functions while serving as on-site specialist. Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
7
7
years of professional experience
Work History
Human resource generalist
Switch Health
06.2021 - 04.2023
Establishing and reinforcing appropriate application of human resource policies, standards and procedures to ensure alignment with the organization’s vision, mission, values
Owning the workplace investigation process by conducting investigations, gathering related evidence, and implementing conflict resolution actions
Leading all aspect of recruitment and staffing
Providing strategic advice and insights while working with the leadership team to develop strategies
Developing key HR programs including onboarding, employee engagement activities, performance management, compensation planning, talent assessment succession planning and workforce planning
Executing operational aspects of the human resources function such as onboarding, offboarding, terminations, record management, job descriptions, and HR policies and procedures
Providing support and advise to business leaders,
Provide coaching and mentoring to members of the management team and other key talent
Partnering with leadership team to increase employee engagement to ensure an inclusive and engaged workforce and ensure proactive communications, both internally and externally
Researching and recommending policies and procedures based on the legislative requirements for all provinces in Canada
Communicating with all internal stakeholders in Human Resources regarding policies, procedures, laws, standards and regulations
Sourcing new and exciting human resources programs and approaches to employee engagement, job satisfaction, recruitment retention, performance management and career planning.
Human resource generalist
Algoma University
03.2021 - 06.2021
Assisting with employee hiring process by preparing contracts and setting up employee WHMIS training
Manage communication and relationship building of all administrative and non-administrative groups within the workforce
Acts as designate for the Director of HR on labour relations; grievance and arbitration hearings
Conducts investigations and provides assistance as needed and approved by management
Summarizes and clearly documents complaints and ensures that files are properly documented and organized
Identifies applicable legislation, regulations, policies or procedures and applies relevant portions to the issues identified in order to make appropriate recommendations on the disposition of complaints
Communicates with complainants and union representatives to attempt resolution of complaints, using a variety of conflict resolution strategies
Proactively support HR service delivery on all campuses, including but not limited to recruitment & selection, onboarding, contracts and general HR administration
Support Director of HR on research, presentations and strategic planning initiatives
Manage University-wide legislative compliance of the Accessibility for Ontarians with Disabilities Act (2005) which identifies, removes, and prevents barriers for persons with disabilities
Administer all employee benefit programs including enrollments, retirements and terminations
Human resource officer
IRSAM Inc. Mcgill University
10.2020 - 04.2021
Advising the IRSAM board of directors on new equity initiatives
Leading full cycle recruitment on behalf of IRSAM including interview, references and onboarding
Conducting comprehensive investigations on all complaints directed to BOD relating to employment situations and any form of misconduct within the organization that contravenes the code of conduct
Providing guidance and mediation regarding dispute in application and meaning of articles in the code of conduct
Reviewing IRSAM current recruitment training and equity protocols and recommending amendments
Assisting in updating code of conduct, bylaws, equity policies and other relevant documents
Facilitating equity protocols by conducting independent mediation, reporting and investigation of equity related issues when necessary
Writing subsequent recommendations to the board of directors on measures to be taken subsequently
Coaching and mentoring organization members on how to develop initiatives to increase productivity for IRSAM
Customer Service Consultant
Rogers Communications
06.2019 - 03.2021
Maintaining up to date knowledge and understanding of relevant products and services, processes and policies
Providing sales and account activation support services to retail stores and other departments
Reviewing and responding to high volumes of daily inquiries and investigations, including: account balance inquiries, account and transaction verification, and account investigations
Responding promptly to service inquiries, concerns and complaints to resolve day to day servicing issues
Scheduling call backs for customers with managers on a daily basis
Offering relevant information and options to all customers regarding their wireless experience, including addition of new services, new devices, terms and conditions etc
Identifying, researching, and resolving customer problems using CRM systems and tools
Maintaining accurate files of adjustments and correspondence for audit purposes
Human Resources Generalist
Ferguslea Properties Limited
11.2019 - 12.2019
Ensuring ongoing updates of recruitment documents and programs (contracts, forms, orientation materials and policies)
Maintaining employee data using HRIS system (workday)on a daily basis to ensure information is up to date
Responsible for assisting human resource director with preparation of presentation and proposals as required
Responsible for data entry of employee information including updated information, employee records, benefit information and emergency contacts
Managing administrative tasks associated with recruitment and on-boarding, such as; posting job ads, preparing interview guides, formulating job descriptions and preparing
Preparing onboarding packages for new hires
Organizing, compiling and updating company personnel records within HRIS, Payroll system and benefits program
Maintaining internal tracking of employee information and create ad hoc reports as required
Assist with the tracking and reporting of turnover, absenteeism, training, recruitment metrics, overtime costs and engagement
Human resource administrator
Vaderstad Industries Inc
01.2017 - 10.2018
Led full recruitment life cycle for corporate office
Administered the performance management and goal setting process including preparing and delivering training
Provided consulting and guidance to business partners with respect to recruitment process, candidate selection, compensation and on-boarding
Developed and implemented continuous improvements to human resources policies and procedures
Created appropriate talent pipelines needed to meet the demand for top marketing talents
Acted as administrator for all recruitment systems and vendors, including background checks, personality testing and applicant tracking system
Leveraged appropriate recruitment channels including community networks, social media and referrals
Supported Human resource director through active participation in ad hoc meetings and other project assignments
Manage communication and relationship building of all administrative and non-administrative groups within the workforce
Human Resources generalist
Grain Millers, Saskatchewan
05.2016 - 05.2017
Analyzed trends and metrics in partnership with HR group to develop solutions, programs and policies
Established recruitment strategies to help improve employee diversity and inclusion in the organization
Analyzed internal and external workforce data and trends to recommend enhancement to the company’s culture and include employment opportunities for people belonging to visible minority group
Recommended enhancement to be made to employee benefits, such as paid time off, leave of absence.
Provided insight, data and analytics related to the progress of the strategy implementation and associated programming
Included a new statement for job description to include diversity as one of its core values inclusions
Provided advice to support leadership in the development, implementation and monitoring of the inclusive culture strategy
Developed standardized selection process during recruitment to ensure an inclusive process
Education
Tele-Marketing Communications -
HRPA Member, CHRP exam passed, certificate in view
Certified Customer Service Professional -
HRPA
Post Graduate Diploma - Human Resource Management
Conestoga College
Ontario,Canada
2017
BA - English literature
Redeemers University
Lagos, Nigeria
2014
Skills
Knowledge of Occupational Health and safety Act
Strategic Sourcing
Termination Procedures
File and Records Management
Employment Law Knowledge
Policy Implementation
Policy and Procedure Writing
Performance Evaluations
Recruitment
Contract Negotiation
Employee File Management
In-Depth Knowledge of HR Compliance
Employee Handbook Development
Employee Relations
Timeline
Human resource generalist
Switch Health
06.2021 - 04.2023
Human resource generalist
Algoma University
03.2021 - 06.2021
Human resource officer
IRSAM Inc. Mcgill University
10.2020 - 04.2021
Human Resources Generalist
Ferguslea Properties Limited
11.2019 - 12.2019
Customer Service Consultant
Rogers Communications
06.2019 - 03.2021
Human resource administrator
Vaderstad Industries Inc
01.2017 - 10.2018
Human Resources generalist
Grain Millers, Saskatchewan
05.2016 - 05.2017
Tele-Marketing Communications -
HRPA Member, CHRP exam passed, certificate in view
Certified Customer Service Professional -