Temitope Hocquart
Richmond,United States
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success, Proven ability to establish rapport with clients and exceed sales quotas .Reliable and driven, with strong time management and Priortization abilities
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative
Divine Elevation LLC
Houston, United States
02.2019 - Current
- Answers and directs 50_60 outbound and inbound phone calls per day.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer adjustments to maintain financial accounts.
- Recommended products to customers, thoroughly explaining details.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Sales Representative
Partners In Care Inc.
Brooklyn, NY
12.2017 - 01.2019
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Exceeded goals for new accounts in single sales cycle.
- Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
- Organized sales paperwork, presented proposals and finalized contracts.
- Increased sales by offering advice on purchases and promoting additional products.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
Human Resources Assistant
AITV
Lagos, Nigeria
03.2015 - 11.2017
- Filed paperwork, sorted and delivered mail and maintained office organization.
- Administered compensation, benefits and performance management systems at direction of supervisor.
- Answered and redirected incoming phone calls for office.
- Organized new employee orientation schedules for new hires.
- Coordinated itineraries and scheduled appointments for human resources staff.
- Tracked various statistics and kept detailed records to support human resources department.
Education
Bachelor of Science - Computer Science
Houdegbe North America University
Florida 01.2012 - 07.2013
Skills
- Complaint resolution
- Sales expertise
- Report preparation
- Creative problem solving
- Professional telephone demeanor
- Receiving support
- Strategic sales knowledge
- Multi-line phone talent
- Service standard compliance
- Recordkeeping strengths
Timeline
Customer Service Representative
Divine Elevation LLC
02.2019 - Current
Sales Representative
Partners In Care Inc.
12.2017 - 01.2019
Human Resources Assistant
AITV
03.2015 - 11.2017
Bachelor of Science - Computer Science
Houdegbe North America University
01.2012 - 07.2013
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