Temitope Keshinro-Olakanmi
New Providence,US
Summary
A Versatile Manager and Entrepreneur with over 24 years expertise in Strategy, Sales, Operations, and Administration within the Financial Services, Consumer and Education sectors. Proven track record as a team leader and player, fostering strong relationships and driving results through high-performing teams. Dedicated, disciplined, and highly organized, consistently striving for success in all endeavors.
Overview
24
24
years of professional experience
12
12
years of post-secondary education
Work History
School Administrator
Crossway Montessori School
04.2023 - 07.2024
- Ensured a safe learning environment by establishing strict safety protocols and emergency response plans.
- Managed daily school activities, overseeing scheduling, staffing, and facility maintenance tasks to ensure smooth operations.
- Coordinated extracurricular activities that promoted student growth in academics, arts, athletics, and leadership skills outside of the classroom setting.
- Met with parents of prospective students to discuss student needs and school offerings.
- Promoted academic excellence by collaborating with teachers on curriculum development and instructional strategies.
- Streamlined school operations by implementing efficient administrative processes and procedures.
- Set academic and behavioral standards for students.
- Resolved conflicts among faculty members, staff, or students promptly while maintaining confidentiality and professionalism at all times.
Chief Operating Officer
My Lil' Angels Limited
01.2010 - 12.2020
- Development of Business Strategy and Strategic Execution Plans
- Product and Customs Services Development
- 250% growth in customer base within 3 years
- Client Engagement Services
- Relationship Management of Prospects & Customers
- Cross-selling and up-selling of products and services to customers
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Developed detailed plans based on broad guidance and direction.
School Administrator
Dave & Julie Playhouse
08.2013 - 07.2015
- Ensured a safe learning environment by establishing strict safety protocols and emergency response plans.
- Managed daily school activities, overseeing scheduling, staffing, and facility maintenance tasks to ensure smooth operations.
- Facilitated collaboration between departments for seamless interdisciplinary education experiences for students.
- Served as liaison between parents and students.
- Managed school budget effectively, reallocating resources to areas of greatest need without sacrificing quality of education.
- Monitored student progress and implemented intervention strategies to support student success.
Relationship Officer
Access Bank Plc
10.2008 - 09.2009
- Company Overview: (Formerly Intercontinental Bank Plc)
- Sourcing of New Accounts/Customers for the Bank
- Effective Management of Existing Accounts
- Relationship management of the Bank's customers
- Cross-selling and up-selling of bank products and services to existing customers
- (Formerly Intercontinental Bank Plc)
Regional Operations Officer (Lagos Mainland North)
Access Bank Plc
11.2007 - 10.2008
- Company Overview: (Formerly Intercontinental Bank Plc)
- Supervision to ensure compliance to Operational Practices and Standard across 32 branches in the region
- Ensuring there are adequate work tools/security devices/adequate staffing for service efficiency and relevant proper controls
- Ensuring Branch Operations Managers meet up to expectations on Branch Ambience/cleanliness & regional error rate of zero defects
- Monitoring of Customer Service levels across branches and ensuring timely resolution of issues
- Monitoring of branches to ensure compliance to rendition of reports to appropriate authorities, submission of monthly reconciliations
- Conducted regular visits to ATM locations to ensure they were well manned and there were no issues of cash outages
- Supervision of branches to ensure compliance to account opening and account management procedures
- Collation of data from branches, preparation of regular reports and submission of same to head office for management's decision making
- (Formerly Intercontinental Bank Plc)
Head of MICR Unit
Access Bank Plc
08.2007 - 11.2007
- Company Overview: (Formerly Intercontinental Bank Plc)
- Collection and management of Customized cheque leaves
- Personalization of Cheque Books for Nine Branches under Lagos Mainland North Region
- Collection and distribution of Savings Withdrawal Booklets to the branches
- Proper record keeping of cheques printed and appropriate release of same to branch representatives following laid down procedure and policies
- Reconciliation and proofs of stocks
- (Formerly Intercontinental Bank Plc)
Cash Officer
Access Bank Plc
05.2007 - 08.2007
- Company Overview: (Formerly Intercontinental Bank Plc)
- Cash Management in the branch
- Custody of the Vault and Bank's Assets
- Supervision of Tellers and Bulk tellers
- Ensuring that Branch Operational needs were met
- Managing Cash & Teller areas
- Reconciliation
- Resolution of ATM cash-related issues
- (Formerly Intercontinental Bank Plc)
Branch Operations Manager (BOM)
Access Bank Plc
02.2007 - 05.2007
- Company Overview: (Formerly Intercontinental Bank Plc)
- Supervision of activities and coordination of team members in the branch
- Daily review of reports
- Organise in-house training for staff
- Daily review and authorization of account opening packages, reference letters, transactions requiring second level authorization, and availing over-ride of transactions above teams' limits
- Ensure a daily smooth running of the branch
- Ensure optimal performance of bank's assets
- Ensure excellent service delivery by branch staff, and timely resolution of any customer related issues
- Ensure that all relevant charges and commissions are taken as at when due on customers transactions
- Ensure reconciliation of accounts are done as at when due, review of such accounts and follow up to ensure submission before given deadlines
- Render weekly and monthly reports to regional office and head office departments
- Batch Call-over
- Liaises with Regional HCG on staff welfare related matters
- Perform other functions assigned by the Regional Operations Executive
- (Formerly Intercontinental Bank Plc)
Funds Transfer Unit
Access Bank Plc
05.2005 - 02.2007
- Company Overview: (Formerly Intercontinental Bank Plc)
- Processing & Monitoring of Inward and Outward clearing
- Issuance of Managers Cheques
- Setting up of Standing Orders
- Processing of Local Cash Transfers
- Transaction Services (Remittance accounts, Salary postings)
- Treasury Operations
- Ensuring accounts proof and reconciliations are done and submitted as at when due
- (Formerly Intercontinental Bank Plc)
Customer Service Officer (CSO)
Access Bank Plc
02.2001 - 05.2005
- Company Overview: (Formerly Intercontinental Bank Plc)
- Account Opening according to Policies and Procedures
- Requisition, Management and delivery of chequebooks
- Rendition of Customers' Statements
- Attending to Customers' requests and enquiries
- Timely resolution of Customers complaints or issues raised
- Ensuring completed Customer Documentation
- Ensuring proper maintenance of customers' documents, archiving and retrieval of same
- (Formerly Intercontinental Bank Plc)
Cash and Teller Unit
Access Bank Plc
09.2000 - 02.2001
- Company Overview: (Formerly Intercontinental Bank Plc)
- Processing of Cash Withdrawals
- Processing of Cash Payments
- Account Proofs and Reconciliations
- (Formerly Intercontinental Bank Plc)
HelpDesk Coordinator
Nigerian Bottling Company Plc
03.2000 - 08.2000
- Management of Helpdesk Services - Coordinating effective and reliable support services for all core applications, logging and tracking of calls/issues, ensuring timely resolution of issues and planning resource allocation for future applications support
- Coordinating purchase and distribution of accessories and consumables to users company-wide
- (Equipment purchased are inspected and allocation to appropriate users is ensured)
- Asset Monitoring - maintaining an up to date record of assets, inventory and equipment movement log
- Internet mail Systems Administrator - Users set-up, support services to mail users and management of relationship with Internet Service providers (ISP)
- Update and distribution of effective anti-virus to users' systems and enforcing corporate email policy
- Compilation of Weekly faults report from Plants and allocation to IS resources
- Maintenance of a File archiving and retrieval System
- Maintenance of Computer Parts Inventory
Executive Assistant to Director of Management Information Systems (MIS)
Nigerian Bottling Company Plc
03.2000 - 08.2000
- Coordinating departmental and regional meeting schedules, plant visits and managing the diary of the Director of IS
- Maintenance of an accurate file archiving and retrieval system, registering and filing of Local Purchase Orders, Bank Payment requests and payment to suppliers
- Vetting all claims and monetary requests within the department
- Maintenance of the leave roster for all IS associates company-wide
- Proper record keeping of all installation disks, hard ware and software documentation
Education
B Tech - Quantity Surveying
Federal University of Technology
01.1993 - 01.1999
S.S.C.E - Senior School Leaving Certificate
Federal Government Girls' College
01.1985 - 01.1991
Skills
Proficient in MS Office applications
Coursework
- Basic Banking Operations
- Customer Service Excellence - DALE & PARKER LIMITED
- Emotional Intelligence in Relationship Management - CAREER RESOURCE CTR
- Customer Service Excellence - CAREER RESOURCE CENTER
- Team Building - CAREER RESOURCE CENTRE
- Marketing Financial Services & Relationship Management - IMPACT TRAINING & MANAGEMENT CONSULTING
- Various In-House Trainings
Timeline
School Administrator
Crossway Montessori School
04.2023 - 07.2024
School Administrator
Dave & Julie Playhouse
08.2013 - 07.2015
Chief Operating Officer
My Lil' Angels Limited
01.2010 - 12.2020
Relationship Officer
Access Bank Plc
10.2008 - 09.2009
Regional Operations Officer (Lagos Mainland North)
Access Bank Plc
11.2007 - 10.2008
Head of MICR Unit
Access Bank Plc
08.2007 - 11.2007
Cash Officer
Access Bank Plc
05.2007 - 08.2007
Branch Operations Manager (BOM)
Access Bank Plc
02.2007 - 05.2007
Funds Transfer Unit
Access Bank Plc
05.2005 - 02.2007
Customer Service Officer (CSO)
Access Bank Plc
02.2001 - 05.2005
Cash and Teller Unit
Access Bank Plc
09.2000 - 02.2001
HelpDesk Coordinator
Nigerian Bottling Company Plc
03.2000 - 08.2000
Executive Assistant to Director of Management Information Systems (MIS)
Nigerian Bottling Company Plc
03.2000 - 08.2000
B Tech - Quantity Surveying
Federal University of Technology
01.1993 - 01.1999
S.S.C.E - Senior School Leaving Certificate
Federal Government Girls' College
01.1985 - 01.1991
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