Temitope Keshinro-Olakanmi
New Providence,US
Summary
A Versatile Manager and Entrepreneur with over 24 years expertise in Strategy, Sales, Operations, and Administration within the Financial Services, Consumer and Education sectors. Proven track record as a team leader and player, fostering strong relationships and driving results through high-performing teams. Dedicated, disciplined, and highly organized, consistently striving for success in all endeavors.
Overview
24
24
years of professional experience
12
12
years of post-secondary education
Work History
School Administrator
Crossway Montessori School
04.2023 - 07.2024
- Ensured a safe learning environment by establishing strict safety protocols and emergency response plans.
- Managed daily school activities, overseeing scheduling, staffing, and facility maintenance tasks to ensure smooth operations.
- Coordinated extracurricular activities that promoted student growth in academics, arts, athletics, and leadership skills outside of the classroom setting.
- Met with parents of prospective students to discuss student needs and school offerings.
- Promoted academic excellence by collaborating with teachers on curriculum development and instructional strategies.
- Streamlined school operations by implementing efficient administrative processes and procedures.
- Set academic and behavioral standards for students.
- Resolved conflicts among faculty members, staff, or students promptly while maintaining confidentiality and professionalism at all times.
Chief Operating Officer
My Lil' Angels Limited
01.2010 - 12.2020
- Development of Business Strategy and Strategic Execution Plans
- Product and Customs Services Development
- 250% growth in customer base within 3 years
- Client Engagement Services
- Relationship Management of Prospects & Customers
- Cross-selling and up-selling of products and services to customers
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Developed detailed plans based on broad guidance and direction.
School Administrator
Dave & Julie Playhouse
08.2013 - 07.2015
- Ensured a safe learning environment by establishing strict safety protocols and emergency response plans.
- Managed daily school activities, overseeing scheduling, staffing, and facility maintenance tasks to ensure smooth operations.
- Facilitated collaboration between departments for seamless interdisciplinary education experiences for students.
- Served as liaison between parents and students.
- Managed school budget effectively, reallocating resources to areas of greatest need without sacrificing quality of education.
- Monitored student progress and implemented intervention strategies to support student success.
Relationship Officer
Access Bank Plc
10.2008 - 09.2009
- Company Overview: (Formerly Intercontinental Bank Plc)
- Sourcing of New Accounts/Customers for the Bank
- Effective Management of Existing Accounts
- Relationship management of the Bank's customers
- Cross-selling and up-selling of bank products and services to existing customers
- (Formerly Intercontinental Bank Plc)
Regional Operations Officer (Lagos Mainland North)
Access Bank Plc
11.2007 - 10.2008
- Company Overview: (Formerly Intercontinental Bank Plc)
- Supervision to ensure compliance to Operational Practices and Standard across 32 branches in the region
- Ensuring there are adequate work tools/security devices/adequate staffing for service efficiency and relevant proper controls
- Ensuring Branch Operations Managers meet up to expectations on Branch Ambience/cleanliness & regional error rate of zero defects
- Monitoring of Customer Service levels across branches and ensuring timely resolution of issues
- Monitoring of branches to ensure compliance to rendition of reports to appropriate authorities, submission of monthly reconciliations
- Conducted regular visits to ATM locations to ensure they were well manned and there were no issues of cash outages
- Supervision of branches to ensure compliance to account opening and account management procedures
- Collation of data from branches, preparation of regular reports and submission of same to head office for management's decision making
- (Formerly Intercontinental Bank Plc)
Head of MICR Unit
Access Bank Plc
08.2007 - 11.2007
- Company Overview: (Formerly Intercontinental Bank Plc)
- Collection and management of Customized cheque leaves
- Personalization of Cheque Books for Nine Branches under Lagos Mainland North Region
- Collection and distribution of Savings Withdrawal Booklets to the branches
- Proper record keeping of cheques printed and appropriate release of same to branch representatives following laid down procedure and policies
- Reconciliation and proofs of stocks
- (Formerly Intercontinental Bank Plc)
Cash Officer
Access Bank Plc
05.2007 - 08.2007
- Company Overview: (Formerly Intercontinental Bank Plc)
- Cash Management in the branch
- Custody of the Vault and Bank's Assets
- Supervision of Tellers and Bulk tellers
- Ensuring that Branch Operational needs were met
- Managing Cash & Teller areas
- Reconciliation
- Resolution of ATM cash-related issues
- (Formerly Intercontinental Bank Plc)
Branch Operations Manager (BOM)
Access Bank Plc
02.2007 - 05.2007
- Company Overview: (Formerly Intercontinental Bank Plc)
- Supervision of activities and coordination of team members in the branch
- Daily review of reports
- Organise in-house training for staff
- Daily review and authorization of account opening packages, reference letters, transactions requiring second level authorization, and availing over-ride of transactions above teams' limits
- Ensure a daily smooth running of the branch
- Ensure optimal performance of bank's assets
- Ensure excellent service delivery by branch staff, and timely resolution of any customer related issues
- Ensure that all relevant charges and commissions are taken as at when due on customers transactions
- Ensure reconciliation of accounts are done as at when due, review of such accounts and follow up to ensure submission before given deadlines
- Render weekly and monthly reports to regional office and head office departments
- Batch Call-over
- Liaises with Regional HCG on staff welfare related matters
- Perform other functions assigned by the Regional Operations Executive
- (Formerly Intercontinental Bank Plc)
Funds Transfer Unit
Access Bank Plc
05.2005 - 02.2007
- Company Overview: (Formerly Intercontinental Bank Plc)
- Processing & Monitoring of Inward and Outward clearing
- Issuance of Managers Cheques
- Setting up of Standing Orders
- Processing of Local Cash Transfers
- Transaction Services (Remittance accounts, Salary postings)
- Treasury Operations
- Ensuring accounts proof and reconciliations are done and submitted as at when due
- (Formerly Intercontinental Bank Plc)
Customer Service Officer (CSO)
Access Bank Plc
02.2001 - 05.2005
- Company Overview: (Formerly Intercontinental Bank Plc)
- Account Opening according to Policies and Procedures
- Requisition, Management and delivery of chequebooks
- Rendition of Customers' Statements
- Attending to Customers' requests and enquiries
- Timely resolution of Customers complaints or issues raised
- Ensuring completed Customer Documentation
- Ensuring proper maintenance of customers' documents, archiving and retrieval of same
- (Formerly Intercontinental Bank Plc)
Cash and Teller Unit
Access Bank Plc
09.2000 - 02.2001
- Company Overview: (Formerly Intercontinental Bank Plc)
- Processing of Cash Withdrawals
- Processing of Cash Payments
- Account Proofs and Reconciliations
- (Formerly Intercontinental Bank Plc)
HelpDesk Coordinator
Nigerian Bottling Company Plc
03.2000 - 08.2000
- Management of Helpdesk Services - Coordinating effective and reliable support services for all core applications, logging and tracking of calls/issues, ensuring timely resolution of issues and planning resource allocation for future applications support
- Coordinating purchase and distribution of accessories and consumables to users company-wide
- (Equipment purchased are inspected and allocation to appropriate users is ensured)
- Asset Monitoring - maintaining an up to date record of assets, inventory and equipment movement log
- Internet mail Systems Administrator - Users set-up, support services to mail users and management of relationship with Internet Service providers (ISP)
- Update and distribution of effective anti-virus to users' systems and enforcing corporate email policy
- Compilation of Weekly faults report from Plants and allocation to IS resources
- Maintenance of a File archiving and retrieval System
- Maintenance of Computer Parts Inventory
Executive Assistant to Director of Management Information Systems (MIS)
Nigerian Bottling Company Plc
03.2000 - 08.2000
- Coordinating departmental and regional meeting schedules, plant visits and managing the diary of the Director of IS
- Maintenance of an accurate file archiving and retrieval system, registering and filing of Local Purchase Orders, Bank Payment requests and payment to suppliers
- Vetting all claims and monetary requests within the department
- Maintenance of the leave roster for all IS associates company-wide
- Proper record keeping of all installation disks, hard ware and software documentation
Education
B Tech - Quantity Surveying
Federal University of Technology
01.1993 - 01.1999
S.S.C.E - Senior School Leaving Certificate
Federal Government Girls' College
01.1985 - 01.1991
Skills
Proficient in MS Office applications
KAPITI Banking System Knowledge
FLEXCUBE Banking System knowledge
Conflict resolution skills
Strong communication skills
Customer relationship management skills
Strong time organization skills
Experienced in effective task management
Coursework
- Basic Banking Operations
- Customer Service Excellence - DALE & PARKER LIMITED
- Emotional Intelligence in Relationship Management - CAREER RESOURCE CTR
- Customer Service Excellence - CAREER RESOURCE CENTER
- Team Building - CAREER RESOURCE CENTRE
- Marketing Financial Services & Relationship Management - IMPACT TRAINING & MANAGEMENT CONSULTING
- Various In-House Trainings
Timeline
School Administrator
Crossway Montessori School
04.2023 - 07.2024
School Administrator
Dave & Julie Playhouse
08.2013 - 07.2015
Chief Operating Officer
My Lil' Angels Limited
01.2010 - 12.2020
Relationship Officer
Access Bank Plc
10.2008 - 09.2009
Regional Operations Officer (Lagos Mainland North)
Access Bank Plc
11.2007 - 10.2008
Head of MICR Unit
Access Bank Plc
08.2007 - 11.2007
Cash Officer
Access Bank Plc
05.2007 - 08.2007
Branch Operations Manager (BOM)
Access Bank Plc
02.2007 - 05.2007
Funds Transfer Unit
Access Bank Plc
05.2005 - 02.2007
Customer Service Officer (CSO)
Access Bank Plc
02.2001 - 05.2005
Cash and Teller Unit
Access Bank Plc
09.2000 - 02.2001
HelpDesk Coordinator
Nigerian Bottling Company Plc
03.2000 - 08.2000
Executive Assistant to Director of Management Information Systems (MIS)
Nigerian Bottling Company Plc
03.2000 - 08.2000
B Tech - Quantity Surveying
Federal University of Technology
01.1993 - 01.1999
S.S.C.E - Senior School Leaving Certificate
Federal Government Girls' College
01.1985 - 01.1991