Temitope Komolafe
Houston,TX
Summary
Resourceful professional highly skilled in customer service and building lasting relationships. Team player offering dynamic personality and extensive background in data entry, telephone support and records oversight. Customer Service Administrator with high level of expertise in technology sector.
Overview
9
9
years of professional experience
Work History
Customer Service (REMOTE)
Fanatics
Dallas, TX
11.2019 - Current
- Answered customer inquiries and resolved customer issues in a timely manner.
- Provided technical support to customers via phone, email, and web chat.
- Researched customer accounts for billing discrepancies and provided accurate solutions.
- Maintained detailed records of customer interactions, complaints, comments, and inquiries in the database.
- Received and stocked merchandise throughout the facility, organized and maintained company safety, cleaning, and operating procedures.
Administrative Assistant
She Is Creations
Houston, TX
11.2017 - 10.2019
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
Customer Service Representative
RaceTrac
Houston, TX
02.2015 - 10.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Call Center Representative
Department of Children and Families
Houston, TX
06.2014 - 09.2015
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Processed orders, forms, applications, and requests accurately and efficiently.
Education
Associate of Science - Computer And Information Sciences
University of South Africa
Johannesburg 01.2014
Skills
- Issue Resolution
- Report Generation
- Interdepartmental Communication
- Skilled in [Software]
- Front Office Administration
- Troubleshooting
- Telephone Etiquette
- Account Management
- Customer Service Excellence
- Data Management
- Corporate Policies
- Information Updates
- Office Management
- Database Administration
Timeline
Customer Service (REMOTE)
Fanatics
11.2019 - Current
Administrative Assistant
She Is Creations
11.2017 - 10.2019
Customer Service Representative
RaceTrac
02.2015 - 10.2017
Call Center Representative
Department of Children and Families
06.2014 - 09.2015
Associate of Science - Computer And Information Sciences
University of South Africa
Similar Profiles
Jesse BergJesse Berg
Live Events Intern at FanaticsLive Events Intern at Fanatics
James FosterJames Foster
Machine Operator at FanaticsMachine Operator at Fanatics
Penny BeachumPenny Beachum
Supervisor at FanaticsSupervisor at Fanatics
Shymell DavisShymell Davis
Celebrity Personal Assistant at FanaticsCelebrity Personal Assistant at Fanatics
Malcolm ConeoMalcolm Coneo
Life Insurance Agent at Bankers Life Insurance Company Of AmericaLife Insurance Agent at Bankers Life Insurance Company Of America