Summary
Overview
Work History
Education
Skills
Timeline
Generic

Temitope Ogunleye

Katy,TX

Summary

Detail-oriented team player with strong organizational skills and a positive attitude.

Willing to take on responsibilities that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills to help team achieve Company goals.

Ability to handle multiple tasks simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience

Work History

Epic Go-Live Consultant

Experis Manpowergroup
06.2022 - 04.2023
  • Provided At the elbow support to Nurses and Physicians on how to navigate through the Epic System.
  • Assisted Providers to diagnose and troubleshoot hardware, software and network issues.
  • Assisted Front Desk Users in transitioning to the Epic System.
  • Liaised with help Desk and Technical Department to report issues preventing End Users from navigating the Epic System and also provided solutions as needed.
  • Supported and assisted with Patient registration and Insurance Verification.
  • Monitored system performance to identify potential issues.
  • Offered assistance in implementing and developing training programs.
  • Responded to Patient inquiries and provided technical assistance over phone and in person.

Customer Service Representative

Ppitechnologies
03.2021 - 05.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled customer inquiries and suggestions courteously and professionally
  • Answered constant flow of customer calls with minimal wait times
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor

Accounts Assistant

Kay Oil And Gas
04.2012 - 12.2020
  • Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
  • Maintained clean and organized files by keeping accounts payable records up-to-date.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Verified items billed against items ordered and reconciled differences through follow-up with vendor.
  • Communicated regularly with customers regarding account questions and issues.
  • Maintained accurate and complete documentation to facilitate accounting and filing functions.
  • Maintained clean and organized files by keeping accounts payable records up-to-date

Customer Service Associate

Skye Bank
03.2010 - 02.2012
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Informed customers about special promotions and provided detailed information for various products.
  • Responded to customer calls and emails to answer questions about products and services.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Utilized internal software and tools to meet customer needs and resolved issues promptly.
  • Increased revenue by cross-selling and upselling products and services.
  • Delivered prompt service to prioritize customer needs.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Education

Bachelor of Science - Accounting

Olabisi Onabanjo University
Nigeria
01.2008

Skills

  • System Performance Assessments
  • Emergency Service Coordination
  • Service Desk Team Management
  • Inventory Procedure Documentation
  • Tracking and Documentation
  • Microsoft Windows and Office
  • Journal Entries
  • Customer Service Skills
  • Scheduling Appointments
  • Customer Satisfaction
  • Customer Communication and Empathy

Timeline

Epic Go-Live Consultant

Experis Manpowergroup
06.2022 - 04.2023

Customer Service Representative

Ppitechnologies
03.2021 - 05.2022

Accounts Assistant

Kay Oil And Gas
04.2012 - 12.2020

Customer Service Associate

Skye Bank
03.2010 - 02.2012

Bachelor of Science - Accounting

Olabisi Onabanjo University

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Temitope Ogunleye