TEMITOPE OGUNWOLA
San Diego,CA
Summary
Diversely-skilled Senior Network Engineer with 13+ years installing and maintaining secure, efficient networking architectures. Deeply knowledgeable in every stage of network installation, upgrade, optimization and management. Skilled at integrating emerging technologies such as Cloud and Security Solutions. Seasoned expert at guiding network and personnel performance to boost department-wide contributions.
Under general direction, responsible for the acquisition, installation, maintenance and usage of the wide and local area network. Managed network performance and maintained network security.
Establishes and implements network policies, procedures and standards and ensures their conformance with information systems and company's objectives, trains users on network operation. Well versed in a variety of common operating systems, applications, and hardware with a proven ability to master technical support to 1500+ users. Demonstrated capacity to identify root causes and direct users to new tools and technologies quickly
Overview
11
11
years of professional experience
8
8
years of post-secondary education
Work History
Senior Network Engineer
Cue Health
San Diego , CA
2021.12 - Current
- Oversee company's entire network and related policies covering use, maintenance and infrastructure.
- Provided support and key metrics to cross teams to achieve ISO27001 Certification
- Established and monitored key performance metrics to verify consistent compliance with important networking standards.
- Initiated and managed network test facilities to verify network hardness and resilience.
- Provided network support services for devices such as hubs, bridges, routers and other hardware.
- Led planning and technical design activities for routine operations and special projects.
- Configured, tested and maintained LAN/WAN components and connections.
- Planned and implemented effective disaster recovery and business continuity solutions.
- Maintained and expanded vendor relationships through amicable and beneficial interactions with network carriers and OEM partners.
- Liaised with stakeholders to keep project goals and deadlines on target.
- Organized frameworks to transfer secure data from internal to external and public networks.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Integrated fixed wireless connectivity into facilities requiring high-speed networks.
- Built and improved network documentation and training procedures to lead successful team completing high-quality work.
- Installed and configured network security solutions such as VPNs, Firewalls and intrusion detections and mitigation tools.
Network Engineer
Morris Cerullo World Evangelism-Legacy Center Tech
San Diego , CA
2020.03 - 2021.12
- Monitored networks and network devices to resolve technical problems quickly
- Demonstrated success in monitoring data center infrastructure, cooling, power unit, providing proactive support for alerts and vendor management
- Demonstrated success in dealing with firewalls, IDS/IPS, SEIM, access control and load-balancing
- Diagnosed network problems involving combination of hardware, software, power and communications issues
- Provided detailed technical documentation, including network diagrams, process flow charts and procedural guidelines
- Performed troubleshooting for Juniper, Cisco and packet analysis
- Contributed to implementation and support of SNMP monitoring software and other network monitoring tools i.e
- PRTG, Nagios, Grafana etc
- Managed Configuration and Management of Zhone GPON-ONT infrastructure
- Demonstrated proficiency in Linux, virtual platforms and cloud connectivity
- Managed and Deployed end-to-end QoS for network performance tuning
- Monitored servers and escalated emergency technical issues beyond scope to maintain optimum up-time
- Identified means to reduce and control expenses by conducting cost, schedule and contract performance analysis and improving resource allocation
- Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects
- Reviewed and analyzed security logs to determine and alleviate network threats.
Tech Support specialist Tier 2
H&R Block
San Diego , CA
2019.12 - 2020.03
- Provide technical support by communicating via phone, email, and chat with internal and external customers requiring assistance or information
- Interpret customers' needs and utilize software solutions and personal knowledge and troubleshooting skills to identify possible resolutions
- Provides remote control desktops to resolve technical issues
- Follow established procedures to handle inquiries and resolve concerns to ensure customer satisfaction
- Handle customer communications using incident handling, escalation, quality measurement procedures, and work instructions
- Use software solutions and computer systems to accurately document and track customer contacts
- Adapt to changes in user demands, work environment, and changes to processes or requirements
Network Engineer
Mosaic 451
Phoenix , AZ
2018.10 - 2019.11
- Supports and plans firewall and network system upgrade and moves/adds/changes for our customer and coordinates with other Mosaic451 engineers
- Provides specifications and create detailed network architecture drawings as required
- Provides specific detailed information for hardware and software selection, implementation techniques and tools for the most efficient solution to meet business needs, including present and future capacity requirements
- Strong understanding of enterprise, network, system, and application-level security issues
- Conducts testing and validation of network designs prior to implementation
- Participated in SOC Monitoring Operations using Nagios and IBM Qradar
- Well versed in configuration of different OEM vendors Juniper, Palo alto, Fortinet and Cisco
- Advanced Router/Switch knowledge; configuring VLANS, layer 3 switching, trunking, EtherChannel, vPC(MLAG), VSS, RSTP, HSRP, TACACS+, SNMP, ACL/VACL, NAT/PAT, route summarization and redistribution, RIP2, EIGRP, OSPF, BGP, LDP, RSVP, MPLS, M-BGP
- Administer and maintain computer networks and related computer areas such as hardware, systems software, applications software, and configurations
- Troubleshoot any software, hardware, or other system or network issues in order to diagnose and resolve the problem Key Achievements:
- Set up a new lab for forensic and SOC/NOC cyber security operations to Facilitates training and research
- Team Member for Mosaic451 Data center migrations to cloud
- Provided inputs on key recommendations, Cloud migration designs, facilitates POC and testing.
IT Remote Support Specialist
MSI Shipping and Consulting Services Inc
San Antonio , TX
2017.01 - 2017.12
- Perform remote installations, upgrades, and repairs using phone, online chat, and remote desktop software
- Regular clean-up and maintenance on personal computer systems
- Monitor and track incidents to ensure resolution with customer service level agreements
- Support hardware including desktops, thin clients, laptops, smart phones, tablets, VoIP phones, multi-function printers, and other hardware equipment
- Document all troubleshooting efforts in support ticketing systems
- Perform in-depth virus and malware extraction
- Supports Windows Operating Systems desktops/laptops PCs(Window 7/8/10)
- Acted as a single point of contact for general enterprise computing (domains, user accounts, network shares, Active Directory and other systems.
Network Engineer
CBC NetComms
Lagos , Lagos
2013.05 - 2016.11
- Monitor customer route/switch network for alarms via Management Application Platform (MAP)
- Triage initial alarms and assign the incident to the appropriate priority and queue
- Troubleshot complex multi-vendor network service provider issues
- Validate accurate/complete incident information from end customer
- Initial Troubleshooting with First Call Resolution (FCR)
- Assist Tier 1 engineers with difficult calls and Incidents
- Assign complex incidents to Level 2 within defined Service Levels
- Initiated and managed network test facilities to verify network hardness and resilience
- Refer non-Data related incidents back to Customer Service Desk or to the appropriate support team
- Follow the defined communication procedures for the incident updates
- Strictly adhere to defined processes for meaningful ticket updates and correct notes.
- Integrated fixed wireless connectivity into facilities requiring high-speed networks
IT Support Analyst
Digital Communications Konsult
Lagos , Lagos
2010.12 - 2013.05
- Positioned as first point-of-contact for employees, and external customers on technical issues providing a high level of service via phone, chat and email
- Supported multiple platforms including desktops, laptops, mobile devices and videoconferencing equipment
- Resolve help desk issues including troubleshooting hardware and software issues
- Perform user administration duties Key Achievements:
- Outperformed peers by maintaining outstanding record of technical support service, resolving 95% of all trouble tickets without escalation to senior support specialists
- Substantially increased security and performance of systems by initiating installation of new anti-virus software and critical operating system updates.
Education
MBA - Business Administration And Management
Alliant International University
San Diego, CA 2022.08 - Current
Master of Science - Computer And Information Sciences
California Miramar University
San Diego, CA 2017.01 - 2019.07
Bachelor of Science - Computer Science
Ladoke Akintola University of Technology
Nigeria 2005.08 - 2010.12
Skills
Network architectureundefined
Accomplishments
- Planned and implemented Network Go-Live dates for all Cue Sites within time provided to the stake holders
- Cisco Certified Network Professional (CCNP)
- Cisco Certified Network Security Professional(CCNP Security)
- Palo Alto Networks Certified Networks Security Engineer
- Cisco Certified Network Associate (CCNA)
- Palo Alto Networks Accredited Configuration Engineer (ACE)
- Palo Alto Networks Accredited Systems Engineer (PSE)
- International Project Management Professional member (IPMP)
- CompTIA Security+
- Volunteer services to support food distribution and relief materials to the local community in san Diego.
Timeline
MBA - Business Administration And Management
Alliant International University
2022.08 - Current
Senior Network Engineer
Cue Health
2021.12 - Current
Network Engineer
Morris Cerullo World Evangelism-Legacy Center Tech
2020.03 - 2021.12
Tech Support specialist Tier 2
H&R Block
2019.12 - 2020.03
Network Engineer
Mosaic 451
2018.10 - 2019.11
Master of Science - Computer And Information Sciences
California Miramar University
2017.01 - 2019.07
IT Remote Support Specialist
MSI Shipping and Consulting Services Inc
2017.01 - 2017.12
Network Engineer
CBC NetComms
2013.05 - 2016.11
IT Support Analyst
Digital Communications Konsult
2010.12 - 2013.05
Bachelor of Science - Computer Science
Ladoke Akintola University of Technology
2005.08 - 2010.12
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