Temka R. Smith
University City,Missouri
Summary
Communication Specialist who has worked in the sales and service industry for over 15 years. Demonstrated ability to build client loyalty, exceed metrics, and provide superior customer service.
Overview
12
12
years of professional experience
Work History
Account Manager
Personal Assistance Services
06.2024 - Current
- Manages the dual relationship between human resources and staff
- Develops and presents training and orientations
- Meets with accounts quarterly to review utilization, goals, and benefit promotion
- Manages the implementation of new accounts and benefit launch
Associate Account Manager
Republic Services
09.2023 - 06.2024
- Effectively maintains and retains existing customers by proactively reaching out to existing customers daily
- Performs contractual re-signs on existing customers to extend customer relationships and increase customer profitability where appropriate
- Responds to all cancellation requests in alignment with the established escalation policy
- Utilizes Salesforce daily, schedules and documents all activities such as calls, meetings, and proposals
- Proactively communicates with or responds to customers in support of company pricing initiatives
Retention Specialist
AT&T
02.2022 - 09.2023
- Retain business through the utilization of sales tools and techniques
- Resolve outstanding billing, technical, and service concerns
- Evaluate current customer needs, recommend and resale service
- Maintains monthly average for customer loyalty, sales, and resolve rate
Product Forms Specialist
Protective
06.2021 - 02.2022
- Manage the lender approval process: collaborate with internal stakeholders to gather the documentation required for lender approval; maintain a database of submissions, approvals, and expiration dates
- Coordinate the implementation of new and revised product forms
- Communicate regularly with lenders, vendors, providers, and sales team to efficiently resolve issues with held forms, DMS form entitlement requests, and expired forms
Insurance Agent
AAA Insurance
08.2019 - 12.2020
- Company Overview: Saint Louis, Missouri
- Develop prospects from current customers, referral leads, and marketing events
- Ensure policy requirements are fulfilled, including necessary medical examinations
- Calculate premiums and establish payment method
- Perform administrative tasks, such as maintaining records and handling policy renewals
- Interview prospective clients to obtain data about their financial resources and needs
- Saint Louis, Missouri
Claims Service Representative II
AAA Insurance
11.2017 - 08.2019
- Company Overview: Saint Louis, Missouri
- Efficiently manage desk and adjust claims of varying complexity
- Investigate claims thoroughly, including coverage, liability, and exposure
- Evaluate exposures and maintain accurate and timely reserves on all files
- Evaluate claims for settlement and negotiate with claimants and attorneys to resolve claims in an appropriate and timely manner
- Saint Louis, Missouri
Claims Resolution Representative
Liberty Mutual Insurance
05.2016 - 11.2017
- Company Overview: Fenton, Missouri
- Reviews and administratively sets up claims in software tracking system and writes or revises the brief description of loss to ensure that it accurately reflects the actual circumstances
- Assesses policy coverage for submitted claims and notifies the insured of any issues; determines and establishes reserve requirements, adjusting reserves, as necessary, during the processing of the claim
- Plans and conducts investigations of claims to confirm coverage and to determine liability, and damages
- Determines and documents, during the investigation process, the potential for subrogation and refers claims to the subrogation group as appropriate
- Fenton, Missouri
Assistant Director/Supervisor
Superior in-Home Services LLC
09.2014 - 05.2016
- Company Overview: St
- Louis, Missouri
- Assist in the planning and organization of all business operations
- Implement quality and compliance procedures
- Hire and Train all employees
- Coordinate with vendors and staff
- Maintain and update important company documents
- Independently make decisions in the absence of the director
- Submit payroll reports
- Prepare plans and marketing material to enhance the productivity of the business
- St
- Louis, Missouri
Eligibility Specialist
Missouri Department of Social Services
10.2012 - 08.2014
- Company Overview: St
- Charles, Missouri
- Effective caseload management
- Completed all determinations within a specified period
- Applied knowledge and training to complete an accurate eligibility determination
- Correctly interpreted and applied policy
- Worked independently in a minimally supervised environment
- St
- Charles, Missouri
Education
B.S. - Business Communications
University of Phoenix
03.2025
Skills
- Management and supervisory skills
- Training and motivating staff
- Managing and allocating resources
- Microsoft Office
- Analytical skills
- Data entry skills
- Oral/written communication skills
- Ethical and honest self-starter
- Attention to details
- Leader
- Team member
- Fast-paced setting
- Meeting deadlines
Timeline
Account Manager
Personal Assistance Services
06.2024 - Current
Associate Account Manager
Republic Services
09.2023 - 06.2024
Retention Specialist
AT&T
02.2022 - 09.2023
Product Forms Specialist
Protective
06.2021 - 02.2022
Insurance Agent
AAA Insurance
08.2019 - 12.2020
Claims Service Representative II
AAA Insurance
11.2017 - 08.2019
Claims Resolution Representative
Liberty Mutual Insurance
05.2016 - 11.2017
Assistant Director/Supervisor
Superior in-Home Services LLC
09.2014 - 05.2016
Eligibility Specialist
Missouri Department of Social Services
10.2012 - 08.2014
B.S. - Business Communications
University of Phoenix
Similar Profiles
Devon CrossDevon Cross
EAP Consultant & Counselor at Personal Assistance ServicesEAP Consultant & Counselor at Personal Assistance Services
Olivia OcampoOlivia Ocampo
IDD Registered Nurse Coordinator at PASCO (Personal Assistance Services of Colorado)IDD Registered Nurse Coordinator at PASCO (Personal Assistance Services of Colorado)
AMA S. ACHEAMPONGAMA S. ACHEAMPONG
Operations Project Manager at Ellmak Personal Assistance Services LLCOperations Project Manager at Ellmak Personal Assistance Services LLC