"Temmy" Oluwatemitope Kayode

• Delegated high volumes of work to empower team, build trust, and assist with professional development.
• Evaluated employee performance and coached and trained to improve weak areas.
• Set overall vision and provided team leadership.
• Measured team performance and reported metrics to leadership team members.
• Helped foster culture of customer centricity by aligning with product, marketing, operations, finance and executive teams to drive initiatives centered on customer success
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Developed detailed plans based on broad guidance and direction.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Retained excellent client satisfaction ratings through outstanding service delivery.

• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
• Used customer insights to develop innovative sales strategies to increase sales.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
• Generated new leads through networking and attending industry events.
• Developed and delivered engaging sales presentations to convey product benefits.
• Utilized CRM software to manage customer accounts and track performance metrics.
• Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Listened to customer needs and desires to identify and recommend optimal products.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Developed strong rapport with customers and created positive impression of business.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Used in-store system to locate inventory and place special orders for customers.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.