Tempa Bowers
Goshen
Summary
Adept at enhancing product quality and workplace safety, my tenure at GDC Plant 2 showcased my expertise in product inspection and continuous improvement. Leveraging skills in documentation and a keen attention to detail, I significantly contributed to reducing defect rates and optimizing quality control processes, achieving notable increases in product reliability and customer satisfaction.
Overview
42
42
years of professional experience
Work History
Quality Control Technician
GDC Plant 2
08.2024 - Current
- Maintained quality documentation and records for conformance with relevant standards.
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Performed thorough inspections of incoming materials and outgoing products.
- Enhanced product quality by conducting comprehensive inspections and identifying defects in a timely manner.
- Maintained accurate records of all quality control activities, ensuring easy retrieval for audits or management inquiries.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Collaborated with production staff to improve processes, reduce defects and optimize quality.
- Developed and implemented quality control processes to meet product standards.
- Improved product reliability with thorough quality assessments and feedback to production team.
- Reported problems and concerns to management.
- Inspected items and compared against standards to meet regulatory requirements.
Production Worker
Royer Developments
01.2023 - 08.2024
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
- Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Enhanced product quality by conducting regular inspections and identifying areas for improvement.
- Supported new staff, facilitating quicker adaptation to production environment.
- Played key role in achieving production targets, consistently meeting daily quotas.
- Engaged in regular review meetings to discuss production performance and set future goals.
- Maintained clean and safe work environment, adhering to health and safety protocols.
- Adapted quickly to changes in production schedules, ensuring flexibility in operations.
- Ensured timely delivery of products by coordinating effectively with logistics team.
- Increased team morale, leading safety training sessions.
Shipping and Receiving Clerk
Advanced Auto Distribution Center
04.2003 - 02.2012
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Ensured workplace safety compliance through routine equipment checks, hazard assessments, and adherence to OSHA guidelines.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Expedited delivery times by collaborating closely with carriers to schedule timely pickups and drop-offs for shipments.
- Enhanced warehouse organization by implementing a barcode tracking system for incoming shipments.
- Facilitated smooth communication between logistics partners, warehouses, and customers regarding shipment updates or delays for a seamless experience.
- Managed return process for defective or unwanted products, ensuring proper documentation and stock adjustments.
- Coordinated emergency shipments to fulfill urgent customer orders, maintaining high levels of customer satisfaction.
- Enhanced warehouse efficiency by organizing storage areas for easy access to frequently shipped products.
- Received shipments, verifying contents against purchase orders to ensure accuracy and completeness.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Sorted and delivered materials to different work areas and staff.
- Moved shipment materials to and from designated areas using lift and hand trucks.
Restaurant Dining Room Manager
Shoneys
10.1982 - 08.1999
- Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
- Ensured a clean and safe dining environment by enforcing strict adherence to health and safety regulations.
- Implemented training program for front of house staff to maintain high standards of customer service.
- Boosted employee morale and retention through effective communication and team-building activities.
- Developed strong relationships with guests, resulting in a high rate of repeat clientele.
- Streamlined operations by creating efficient schedules for all dining room staff members.
- Optimized workflow by cross-training employees in various roles throughout the dining room operation.
- Designed overall floorplans and coordinated modifications for events and special reservations.
- Improved overall efficiency by implementing strategic seating plans to maximize table turnover rates.
- Maximized quality assurance by completing frequent line checks.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Education
Certificate - Computer Numerical Control
Ivy Tech Community College of Indiana
Madison, IN07.2023
Skills
- Product inspection
- Visual inspection
- Equipment calibration
- Inspections and reviews
- Workplace safety
- Documentation skills
- Continuous improvement
- Product sampling
- Production troubleshooting
- Calibration standards
- Sampling methods
- Software applications
- Chemical handling
- Customer focus
- Report preparation
- Quality management systems
- Line inspection
- Quality auditing
- Measurement tools
- Quality control coordination
- Attention to detail
- Attentive and observant
- Safety compliance
Timeline
Quality Control Technician
GDC Plant 2
08.2024 - Current
Production Worker
Royer Developments
01.2023 - 08.2024
Shipping and Receiving Clerk
Advanced Auto Distribution Center
04.2003 - 02.2012
Restaurant Dining Room Manager
Shoneys
10.1982 - 08.1999
Certificate - Computer Numerical Control
Ivy Tech Community College of Indiana