Temperance Earls

• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
• Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
• Assisted in visual merchandising to create appealing displays that attracted customers and drove sales.
• Demonstrated product and answered questions for prospective customers.
• Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
• Supervised daily operations on the sales floor, ensuring timely completion of tasks and meeting operational standards.

• Proficient in navigating different traffic conditions and prioritizing delivery schedules
• Knowledgeable in using GPS technology to optimize routes and ensure on-time deliveries
• Demonstrated ability to handle multiple stops efficiently and provide excellent customer service
• Experience in lifting and moving heavy packages, with a focus on safety and efficiency

• Managed and executed merchandising strategies to drive sales and increase profitability
• Supervised day-to-day operations to meet performance, quality, and service expectations.
• Developed strong working relationships with staff, fostering a positive work environment.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Created visual displays to enhance product presentation and maximize customer engagement
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.
• Enhanced team productivity by streamlining operational processes.

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
• Identified upselling opportunities to increase revenue generation.
• Educated customers about billing, payment processing and support policies and procedures.

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.

Seasonal

• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.