Temperance Lawrence
Dallas,TX
Summary
Dynamic professional with a proven track record at OneSource Virtual Inc., excelling in operational efficiency and customer service. Recognized for superior problem-solving and organizational skills, I effectively managed multiple tasks while ensuring compliance with best practices. Proficient in Microsoft Excel, I am committed to driving results and enhancing team performance.
Overview
16
16
years of professional experience
Work History
Sr. Fulfillment Processor
OneSource Virtual Inc.
Coppell, TX
02.2020 - Current
- Inspect outgoing packages and documents to verify conformance to customer order requirements and requests.
- Weigh parcels, calculating costs based on type, total weight, and final destination.
- Verify information from the check to the Pay Off Sheet.
- Sort and route checks as they come off the check printers.
- Operate automated finishing equipment: Pitney Bowes, FX, and APS.
- Ensuring all Salesforce items have been updated by EOD.
- Ensuring all Fulfillment Processors follow proper procedures.
- Processed and packaged customer orders for timely shipping.
- Managed multiple tasks simultaneously while meeting tight deadlines.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Assisted in training new employees on standard operating procedures.
Team Lead
Citi Financial
Irving, TX
10.2016 - 12.2019
- Coordinated with internal departments to maximize operational efficiency across production and administrative areas
- Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules
- Documented daily production levels, materials use and special incidents to keep management informed of all activities
- Enforced adherence to company policies, answered coworkers' questions and trained new personnel
- Promoted product quality by closely inspecting items and working with team members to correct deficiencies
Rural Carrier Associate
USPS
Dallas, TX
05.2014 - 05.2015
- Routed all classes of mail in sequence of delivery along established route
- Prepared mail in proper sequence for efficient, prompt delivery
Data Entry
Home Healthcare
Dallas, TX
04.2014 - 05.2014
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data
- Identified and corrected data entry errors to prevent duplication across systems
- Adhered to strict data confidentiality policies to prevent information leakage.
Teacher
KDA
Mesquite, TX
09.2009 - 02.2011
- Combined discipline plan with effective measures and lesson plans to increase concentration and participation
- Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement.
- Set and communicated ground rules for classroom based on respect and personal responsibility.
Education
Associate of Arts -
Richland College
Dallas, TX05.2013
Skills
- Excellent problem-solving skills
- Best practices and methodologies
- Motivated self-starter
- Customer service oriented
- Training initiatives
- Superior communication skills
- Organizational strengths
- Resolution-oriented
- Excellent multitasker
- Detail-oriented
- Time management
- Critical thinking
- Microsoft Excel
Accomplishments
Team MVP for the 3rd Quarter in 2025
Timeline
Sr. Fulfillment Processor
OneSource Virtual Inc.
02.2020 - Current
Team Lead
Citi Financial
10.2016 - 12.2019
Rural Carrier Associate
USPS
05.2014 - 05.2015
Data Entry
Home Healthcare
04.2014 - 05.2014
Teacher
KDA
09.2009 - 02.2011
Associate of Arts -
Richland College