Temperance Pearson
Writer
Jackson,MI
Summary
Highly inquisitive and creative individual with ample perseverance as well as an experienced professional passionate about creating compelling content and driving engagement. Talented at crafting dynamic stories, informative articles and persuasive copy that resonate and inspires readers.
Overview
20
20
years of professional experience
18
18
years of post-secondary education
Work History
Private Tutor
Self-employed
05.2009 - Current
- Primarily tutored in remedial algebra
- Help explain math to English-minded individuals
- Provide constant face-to-face assistance/problem solving.
- Developed methods to motivate and engage students in learning.
- Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities.
- Reviewed materials for student classes to enhance learning and used unique ways to reinforce program materials.
- Kept and reviewed academic records for students to determine areas to cover in tutoring sessions.
Telephone Representative
Teleperformance
03.2016 - 04.2019
- Answer member questions regarding health insurance benefits and eligibility
- Verify protected health information from government sources
- Communicate any conflicting information to insurance company (client)
- Utilize resources such as translators to provide best customer service possible in reasonable amount of time.
Cashier and Instructor
Portillos
10.2012 - 03.2016
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Learned duties for various positions and provided backup at key times.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Was responsible for majority of training for approx 2.5 years.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Worked effectively in fast-paced environments.
Private First Class
Army National Guard
01.2011 - 04.2011
- Follow Orders
Temporary Employee
Kelly Services
03.2009 - 05.2009
- Operated a scanner to track orders
- Filled orders for automotive parts
- Packaged orders for shipment.
Cashier
Mapco Express
05.2008 - 12.2008
- Participated in extensive customer service
- Operated register
- Stocked merchandise
- Cleaned extensively.
Crew Member
McDonalds
08.2007 - 11.2007
- Participated in extensive customer service
- Took orders and handled transactions
- Prepared food
- Cleaned extensively.
Crew Member
Wendy’s
02.2007 - 06.2007
- Participated in extensive customer service
- Took orders and handled transactions
- Prepared food
- Maintained cleanliness and inviting appearance of lobby.
Crew Member/Cashier
Taco Bell
09.2006 - 02.2007
- Participated in extensive customer service
- Took orders and handled transactions
- Handled customer complaints
- Maintained store cleanliness and appearance.
Work Study
Jacksonville State University
01.2006 - 08.2006
- Shelved books and assisted Patrons at Houston Cole Library
- Assisted floor librarian with editing research articles
- Helped international students as a conversation partner for JSU ELI.
Crew Member
Subway
08.2005 - 11.2005
- Participated in extensive customer service
- Took orders, prepared food, and handled transactions
- Took inventory of all products
- Opened and closed store (cleaning and prepping).
Crew Member
Burger King
01.2005 - 07.2005
- Participated in extensive customer service
- Took orders, prepared food, and handled transactions
- Maintained store cleanliness and appearance
- Showed new managers how to run nightly reports, enter the information into the computer, and break down drawers.
Crew Member
Wendy’s
07.2004 - 12.2004
- Participated in extensive customer service
- Took orders and handled transactions
- Maintained store cleanliness and appearance
- Prepared food.
Education
B.A. Integrated Studies - Creative Writing
Jacksonville State University
Jacksonville, AL 01.2006 - Current
Master of Arts - Creative Writing
Southern New Hampshire University
Hooksett, NH 05.2001 -
Skills
Interpersonal Skills
Customer Needs Assessment
Essay Writing
PERSEVERANCE
Peer Tutoring
Relationship Building
Written Communication
Creative Writing
Short Stories
Fiction Writing
Exceptional storytelling
References
- Kali Rasala, (219) 427-9209, Close Friend
- Laurie Charnigo, (256) 782-5245, Former Supervisor
- Gail Childs, (256) 239-3455, Close Friend
- Ron Tate, (219) 617-7962, Landlord
Hobbies
- Writing
- Reading
- Acting
- Designing witty gifts
- Wide variety of television shows and movies
- Learning musical instruments
- Gaming
Timeline
Telephone Representative
Teleperformance
03.2016 - 04.2019
Cashier and Instructor
Portillos
10.2012 - 03.2016
Private First Class
Army National Guard
01.2011 - 04.2011
Private Tutor
Self-employed
05.2009 - Current
Temporary Employee
Kelly Services
03.2009 - 05.2009
Cashier
Mapco Express
05.2008 - 12.2008
Crew Member
McDonalds
08.2007 - 11.2007
Crew Member
Wendy’s
02.2007 - 06.2007
Crew Member/Cashier
Taco Bell
09.2006 - 02.2007
Work Study
Jacksonville State University
01.2006 - 08.2006
B.A. Integrated Studies - Creative Writing
Jacksonville State University
01.2006 - Current
Crew Member
Subway
08.2005 - 11.2005
Crew Member
Burger King
01.2005 - 07.2005
Crew Member
Wendy’s
07.2004 - 12.2004
Master of Arts - Creative Writing
Southern New Hampshire University
05.2001 -