Tempest Jenkins
Cheyenne,WY
Summary
Administrative professional with over a decade of extensive expertise in customer service and organizational skills, proficient in managing medical records and utilizing Microsoft Office. Demonstrates a strong ability to streamline processes and enhance efficiency, drawing from diverse experiences in legal, business, and medical environments. Committed to fostering effective communication and ensuring compliance with industry standards, seeking to leverage skills for impactful contributions in a supportive role.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Provider Relations Representative
BCBSWY
11.2024 - Current
- Credential providers and vendors ensuring network quality
- Oversee Tricare/Triwest functions within BCBSWY
- Assisted providers with claim processes and claim resolution.
- Collaborated with cross-functional teams to resolve provider inquiries and streamline communication processes.
- Monitored compliance with contractual obligations, maintaining strong relationships with providers.
- Assisted providers in navigating through various reimbursement processes, resulting in timely payments and reduced financial disputes between parties.
- Answered provider inquiries via email, and telephone correspondence.
- Maintained URAC standards regarding provider status and data accuracy.
- Enhanced provider satisfaction by addressing and resolving inquiries in a timely manner.
- Followed document protocols to safeguard confidentiality of private provider information.
LEGAL ASSISTANT
Patton and Davison LLC
05.2023 - Current
- Work closely with clients to achieve their desired results in court cases.
- Maintain a detailed record of all documents and allocate them as needed.
- Track and be mindful of deadlines and due dates.
- Created and implemented a server based record storage.
- Managed registered agent services for over 110 different business entities. Streamlined legal processes, enhancing efficiency and client satisfaction through innovative document management solutions.
- Analyzed complex legal documents, providing insightful summaries that supported strategic decision-making for legal teams.
- Facilitated seamless communication between legal teams and clients, ensuring timely updates and fostering strong professional relationships.
- Conducted meticulous reviews of legal filings, ensuring accuracy and compliance with court deadlines to maintain operational integrity.
- Developed creative solutions for legal research challenges, enhancing the quality and speed of case preparation.
RECEPTIONIST
North Platte Physical Therapy
02.2023 - 05.2023
- Work in a fast paced medical environment requiring a great deal of customer service and medical knowledge.
- Primarily responsible for insurance verification, patient accounts, billing, scheduling, and contacting referrals for new patients.
- Enhanced patient satisfaction by streamlining appointment scheduling and improving communication with insurance providers.
- Analyzed patient account discrepancies, resolving billing issues efficiently to optimize financial operations and patient trust.
- Facilitated seamless patient onboarding by coordinating with referrals, ensuring a welcoming and supportive environment.
- Managed patient records with precision, ensuring data accuracy and compliance with medical confidentiality standards.
JOB COACH
Zenith Business Services
06.2022 - 02.2023
- Coach those with various physical and mental disabilities in job duties.
- Educate employers on reasonable accommodations for disabilities and advocate for clients.
- Worked closely with state representatives and social workers on a case by case basis.
- Managed time cards for several clients at a time. Streamlined client onboarding by fostering strong employer relationships, enhancing workplace integration for individuals with disabilities.
- Implemented strategic advocacy initiatives, ensuring compliance with accommodation laws, improving client job retention rates.
ADMINISTRATOR/OFFICE MANAGER
Pride Consulting LLC
01.2016 - 06.2022
- Responsible for scheduling interviews, provide customer service, track any number of claims during the payment process.
- Handle a multi-line phone and fax system, assist policy holders in information changes (address change, cancellation, etc.).
- File information securely and correctly, with in the constraints of HIPAA compliance.
- Streamlined office operations, enhancing efficiency by implementing digital filing systems and optimizing workflow processes.
- Managed complex scheduling with precision, ensuring seamless coordination of multiple stakeholders and minimizing scheduling conflicts.
- Enhanced client satisfaction by implementing advanced communication protocols and improving claim processing accuracy.
- Maintained meticulous records management, ensuring compliance with regulatory standards and safeguarding sensitive information.
INVENTORY CONTROL EXPERT (ICE)
Travel Center of America Shop
07.2015 - 12.2015
BUILDING MATERIALS TEAM MEMBER
Menards
04.2015 - 07.2015
TEAM MEMBER
Ross
09.2014 - 05.2015
CASHIER
Kmart
03.2014 - 07.2014
Education
HIGH SCHOOL DIPLOMA -
Cheyenne Central High School
05-2014
Skills
- Microsoft Suite (Experienced)
- Communication (Expert)
- Multi-line phone system (Experienced)
- Filing (Expert)
- Organizing (Expert)
- Social skills (Experienced)
- Scheduling (Expert)
- Customer service (Expert)
- HIPAA (Experienced)
- Claims reviewing (Experienced)
- Medical records (Experienced)
- Project management (Some Experience)
Certification
- Notary Public
- State of Wyoming
- HIPAA Compliancy Certification
- CPR Certification
Timeline
Provider Relations Representative
BCBSWY
11.2024 - Current
LEGAL ASSISTANT
Patton and Davison LLC
05.2023 - Current
RECEPTIONIST
North Platte Physical Therapy
02.2023 - 05.2023
JOB COACH
Zenith Business Services
06.2022 - 02.2023
ADMINISTRATOR/OFFICE MANAGER
Pride Consulting LLC
01.2016 - 06.2022
INVENTORY CONTROL EXPERT (ICE)
Travel Center of America Shop
07.2015 - 12.2015
BUILDING MATERIALS TEAM MEMBER
Menards
04.2015 - 07.2015
TEAM MEMBER
Ross
09.2014 - 05.2015
CASHIER
Kmart
03.2014 - 07.2014
HIGH SCHOOL DIPLOMA -
Cheyenne Central High School
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