Tempest Powers
Suffolk,VA
Summary
Proven leader in security and management, excelling in crisis management and team leadership at Gardaworld. Demonstrated ability to enhance safety measures and reduce incidents by 40%, leveraging expertise in access control and relationship building. Skilled in implementing security protocols and fostering a culture of continuous improvement.
Overview
2
2
years of professional experience
Work History
Security Officer Supervisor
Gardaworld
Virginia Beach, VA
06.2024 - Current
- Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
- Developed detailed incident reports, providing comprehensive information for management review and decisionmaking.
- Handled sensitive information discreetly while adhering to strict confidentiality guidelines set forth by the organization.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reduced incidents of theft and vandalism by closely monitoring surveillance cameras and diligently patrolling the premises.
- Collaborated with local law enforcement agencies to provide a secure environment for company employees and visitors.
- Evaluated performance of security personnel, offering constructive feedback and guidance for improvement when necessary.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided exceptional customer service to clients, addressing concerns promptly and professionally while maintaining a focus on safety and security.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Implemented access control systems, effectively preventing unauthorized entry into restricted areas of the facility.
- Enhanced security measures by implementing new procedures and conducting regular training sessions for security officers.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Completed full building and grounds patrols to spot and investigate concerns.
Lead Sales Associate
Virginia ABC
Portsmouth, VA
03.2024 - Current
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Performed inventory control procedures to manage stock.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Trained, coached, and mentored new sales associates for maximum performance.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
- Delivered excellent customer service for repeat business and referrals.
- Trained new sales associates to ensure consistent performance across the team.
- Developed and maintained knowledge of current sales and promotions.
- Led team meetings to share best practices, set targets, and motivate staff members towards achieving goals.
CDL Class A Truck Driver
Central Transport International
Virginia Beach, VA
05.2022 - 11.2023
- Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
- Developed detailed incident reports, providing comprehensive information for management review and decisionmaking.
- Handled sensitive information discreetly while adhering to strict confidentiality guidelines set forth by the organization.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reduced incidents of theft and vandalism by closely monitoring surveillance cameras and diligently patrolling the premises.
- Collaborated with local law enforcement agencies to provide a secure environment for company employees and visitors.
- Evaluated performance of security personnel, offering constructive feedback and guidance for improvement when necessary.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided exceptional customer service to clients, addressing concerns promptly and professionally while maintaining a focus on safety and security.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Implemented access control systems, effectively preventing unauthorized entry into restricted areas of the facility.
- Enhanced security measures by implementing new procedures and conducting regular training sessions for security officers.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Completed full building and grounds patrols to spot and investigate concerns.
Education
High School Diploma -
Columbia North High School
San Francisco, CA06.2009
Skills
Access Control
Security management
Threat Assessment
Risk Analysis
Crisis Management
Policy Enforcement
Physical Security
Patrol Supervision
Incident Investigation
Workplace Safety
Emergency awareness
Emergency Management
Work ethic
Relationship building and management
Superb surveillance skills
Staff Management
Surveillance
Security procedures knowledge
ID Verification
First Aid Certified
Reliability
Security Protocols
Sensitive information handling
Reporting skills
Vehicle inspections
Verbal and written communication
Knowledge of supervisory concepts
Document Preparation
Emergency Response
Self-Defense
Alarm systems
Crime Prevention
Dispatch
CCTV Monitoring
De-Escalation Techniques
Incident Reporting
Team Leadership
Fire Prevention and Safety
Problem-Solving
Time Management
Multitasking
Multitasking Abilities
Excellent Communication
Task Prioritization
Goal Setting
Professionalism
Timeline
Security Officer Supervisor
Gardaworld
06.2024 - Current
Lead Sales Associate
Virginia ABC
03.2024 - Current
CDL Class A Truck Driver
Central Transport International
05.2022 - 11.2023
High School Diploma -
Columbia North High School