Tempest Sawyer
Topeka,KS
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Ten plus years of working in customer service roles, with the ability to quickly learn new computer systems and procedures. Successfully handles a fast-paced work environment, while being detail-oriented and task-oriented. Excited to take the knowledge that I have learned through the years, and apply it to new roles and experiences.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Laboratory Assistant
Stormont Vail Health
Topeka, KS
02.2024 - Current
- Processed specimens according to standard operating procedures.
- Managed the inventory of laboratory supplies and reagents.
- Provided support to pathologists and pathologist assistants when grossing specimens.
- Maintained patient, specimen, and tracking data using the laboratory computer system.
- Adhered to strict safety protocols when handling hazardous materials or biohazardous specimens.
- Managed the disposal of biohazardous waste materials in accordance with safety protocols.
- Demonstrated strong attention to detail when performing complex laboratory tests.
- Performed routine cleaning and sterilization duties within the lab area.
- Prepared media and stains for microscopic examination of specimens.
- Assisted in training new laboratory staff on standard operating procedures (SOPs) and safety protocols.
Optician
The EyeDoctors
Topeka, KS
10.2023 - 02.2024
- Provided customer service by greeting patients and managing phone communications efficiently.
- Utilized computer programs to oversee all aspects of patient visits, including medical and financial information.
- Assisted patients with frame and lens selection, ensuring accurate measurements for optimal fit.
- Submitted jobs and collaborated with optical labs to guarantee order accuracy.
- Facilitated adjustments and repairs for walk-in patients, enhancing satisfaction with services.
- Processed contact lens orders, coordinating with vendors for timely delivery.
- Verified insurance details, securing authorizations and co-pay information when necessary.
- Trained new team members on optical procedures and patient care protocols.
Optician
Grene Vision Group
Wichita, KS
11.2021 - 10.2023
- Delivered exceptional customer service by greeting patients and managing phone inquiries.
- Utilized computer programs to facilitate patient visits, covering medical and financial aspects.
- Assisted patients with frame and lens selections while collecting accurate measurements for fit.
- Submitted jobs to optical labs, ensuring accuracy of patient orders through effective communication.
- Provided eyeglass adjustments and repairs for walk-in patients to enhance satisfaction.
- Managed contact lens orders and submissions through designated vendors for efficient processing.
- Verified insurance coverage by contacting companies for authorization and co-pay details.
- Trained new team members on optical protocols, technology usage, and patient care best practices.
Sales Associate
Kohl's
Wichita, KS
09.2021 - 11.2021
- Processed sales transactions using POC systems, confirming pricing and managing inventory.
- Maintained organized sales floor by verifying pricing, promotional signage, and product availability.
- Prepared orders for shipment by locating and packaging items efficiently.
- Enhanced shopping experiences through proactive customer engagement and exceptional service.
- Trained new associates on essential policies and procedures across multiple store departments.
- Responded to customer inquiries regarding product availability, pricing, and promotional offers.
- Merchandised products per planograms, placing featured items in high-traffic areas to increase sales.
Sales Lead
Kohl's
Salina, KS
10.2016 - 09.2021
- Processed sales transactions, confirmed pricing, and managed inventory using POC systems.
- Maintained sales floor areas by verifying pricing, signage, and product availability.
- Acknowledged customers proactively to enhance shopping experiences with positive service.
- Guided team members in maintaining sales floors to meet company standards.
- Trained associates on policies and procedures across multiple store locations.
- Answered inquiries about product availability, pricing, offers, and store policies.
- Merchandised products per planograms, positioning featured items to boost sales.
- Oversaw night shift operations during holiday seasons for efficient performance.
Animal Caretaker
Salina Animal Services
Salina, KS
10.2018 - 12.2018
- Managed basic animal needs, ensuring timely feeding and hydration.
- Maintained clean and sanitized animal quarters to promote health.
- Monitored safety protocols to protect animals and caretakers.
- Handled reception duties, including phone calls, patron assistance, and data entry.
- Collaborates with fellow staff members in providing quality care to all assigned animals.
- Disinfected facility surfaces with approved chemicals to eliminate pathogens.
- Administered medications following veterinarian and superior directives.
- Ensured overall cleanliness of facility through regular maintenance.
Hair Salon Receptionist
Continental Hair Salon
Salina, KS
02.2015 - 08.2016
- Maintained a clean work environment for hair stylists and customers.
- Occasionally answered the phone to book or change customer appointments.
- Performed light housekeeping duties such as dusting surfaces or cleaning windows and mirrors.
Cashier/Carryout
Dillons
Salina, KS
04.2014 - 02.2015
- Delivered exceptional customer service by addressing product inquiries and guiding customers to items.
- Secured customer purchases through careful and efficient bagging of items.
- Facilitated convenience by loading bagged items into carts and transporting them to customer vehicles.
- Maintained cleanliness of store through consistent sweeping and mopping practices.
- Retrieved shopping carts from parking lot and returned them to store.
- Collected debris from carts, sales floor, and parking lot to ensure a tidy environment.
- Enhanced customer loyalty by explaining and enrolling customers in rewards programs.
- Processed sales transactions swiftly and accurately using POS system.
Education
B.A - Biology
Bethany College
Lindsborg, KS12.2020
Skills
- Retail sales and merchandising
- Attention to detail
- Customer service and support
- Laboratory safety and compliance
- Medical terminology and anatomy
- Patient triage and care
- Leadership and team collaboration
- Insurance billing and coding
- Data entry and management
- Effective communication skills
- Inventory management
- Time management
- Computer assistance
- Written and oral communication
Certification
ABO Certification, 02/01/23, 02/01/25
Timeline
Medical Laboratory Assistant
Stormont Vail Health
02.2024 - Current
Optician
The EyeDoctors
10.2023 - 02.2024
Optician
Grene Vision Group
11.2021 - 10.2023
Sales Associate
Kohl's
09.2021 - 11.2021
Animal Caretaker
Salina Animal Services
10.2018 - 12.2018
Sales Lead
Kohl's
10.2016 - 09.2021
Hair Salon Receptionist
Continental Hair Salon
02.2015 - 08.2016
Cashier/Carryout
Dillons
04.2014 - 02.2015
B.A - Biology
Bethany College
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