Summary
Work History
Overview
Education
Skills
Certification
Timeline
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TEMPESTT SILER

Hockley,TX

Summary

Motivated IT professional transitioning from a successful military and customer service background into the field of Information Technology, with a specialized focus on Cybersecurity. Currently enrolled in a comprehensive IT program, gaining hands-on experience and earning industry-recognized certifications. Proven ability to manage communications, coordinate complex tasks, and maintain attention to detail in high-pressure environments. Strong foundation in Microsoft Office, Google Workspace, and other office software, with a growing proficiency in cybersecurity tools and practices. Committed to applying a disciplined work ethic, analytical skills, and a passion for technology to contribute to organizational security and IT initiatives.

Work History

Sergeant, Heavy Duty Vehicle Operator/Military Schools

US Army
01.2014 - 06.2024
  • Served as a liaison between service members and military schools, ensuring accurate and timely communication.
  • Managed document verification and maintained personnel files, utilizing Microsoft Office for efficient record-keeping.
  • Developed and delivered PowerPoint presentations, organized meetings, and tracked progress through Microsoft Teams.
  • Demonstrated professionalism and strong phone etiquette in all communications.
  • Coordinated travel and accommodation arrangements for service members, ensuring smooth logistical operations.

Sales Agent

AT&T U-verse Internet & TV
12.2012 - 04.2013
  • Created compelling presentations and proposals to engage prospective clients.
  • Negotiated contracts and secured sales, consistently meeting and exceeding targets.
  • Provided excellent customer service, building lasting relationships with clients.
  • Trained and mentored new employees, sharing best practices for successful sales and customer interactions.

Assistant Manager, Cashier

Jackpot Sweepstakes
07.2012 - 02.2013
  • Implemented an effective inventory tracking system, ensuring timely ordering of supplies.
  • Resolved team conflicts and facilitated a collaborative work environment.
  • Maintained up-to-date knowledge of company products and services, providing informed support to customers.
  • Engaged with customers regularly to understand and meet their needs effectively.

Overview

12
12
years of professional experience
1
1
Certification

Education

My Computer Career
11.2024

Computer Science Cybersecurity

Liberty University
Lynchburg, VA
08-2027

Skills

  • Research/Analysis Problem-Solving & Analytical Skills Leadership & Management Troubleshooting Hardware peripherals Repair/Install Threat detection Operations Windows XP, Vista, 7, 8 Microsoft Office Quality assurance Compliance Documentation Critical Thinking Records Management Customer Relations & Service Cybersecurity Principles Data Entry & Management Organizational Skills Adaptability & Flexibility Documentation Verification
  • Over 400 classroom hours of technical lectures and hands-on labs
  • Practiced monitoring daily backups, antivirus status, shared storage space, and network activity, adjusting network equipment and settings as needed
  • Trained in implementing and maintaining system security and configurations of organizations’ servers while providing IT support, including planning, software, and hardware configuration for end-users
  • Analyzed information to determine, recommend, and plan layout for the type of computers and peripheral equipment modifications to existing systems
  • Generated and verified physical security algorithms for software, firmware, and hardware
  • Troubleshot hypothetical incidents by recording detailed information from the “customer” and relaying it to the correct department for further assistance
  • Displayed strong judgment in prioritizing workload based on the needs of the business and end-users
  • Utilized knowledge of standard network protocols such as TCP/IP, DHCP, and common network devices such as routers, and switches to ensure sustained internet connectivity
  • Operating Systems: Windows XP, Windows 7, Windows 10, Mac OSX, Ubuntu, Android/iOS, Windows Server 2008, Windows Server 2012
  • Software: VMware, Adobe Acrobat, Microsoft Office (All apps), Exchange, VPN (connect tunnel, sonic wall, Windows built-in) Various applications
  • Support Tools: Remote support (Bomgar, TeamViewer, LogMeIn), Antivirus (Sophos, ESET, Malwarebytes) Ticketing systems (Ice, BMC Track-It, Smart service desk), Active Directory
  • Hardware: iMac, MacBook Pro, MacBook Air, iPhone, iPad, Android/Samsung phones and tablets, Windows laptops, Windows Desktops, Windows servers, desktop printers, laser jet and inkjet printers, 3D printing

Certification

Certificate of Completion Cyber Warrior Program

Timeline

Sergeant, Heavy Duty Vehicle Operator/Military Schools

US Army
01.2014 - 06.2024

Sales Agent

AT&T U-verse Internet & TV
12.2012 - 04.2013

Assistant Manager, Cashier

Jackpot Sweepstakes
07.2012 - 02.2013

My Computer Career

Computer Science Cybersecurity

Liberty University

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