Tempestt Thompson
Brewton
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service. Solid team player with outgoing, positive demeanor and proven skills in building rapport, time management and customer first resolution with customers. Motivated to maintain customer satisfaction and contribute to company success.
Overview
8
8
years of professional experience
Work History
Claims Representative
Cencora
09.2024 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Developed in-depth understanding of insurance policies and procedures.
- Collaborated with internal departments and external vendors to resolve claims.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Notified insurance agents and accounting departments of policy cancellations and changes.
- Modified, updated and processed existing policies.
- Calculated adjustments, premiums and refunds.
Customer Service Specialist
TSI Corporations
04.2022 - 09.2024
- Answered incoming customer inquiries regarding product and service information.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Navigated through multiple computer applications with speed & accuracy
- Handled an average of 90-110 escalations per day, engaging with customers in a friendly, courteous, and professional manner.
- Responded to a large number of calls related to product and service inquiries (e.g., technical support, warranty claims, sales, etc.)
Customer Service Representative
Alorica
01.2019 - 03.2022
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Communicated with clients regarding account services, statements, and balances.
- Empathized and resolve concerns to simplify the customer’s experience
Customer Service Representative
Sykes
04.2016 - 01.2019
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided exceptional customer service to ensure customer satisfaction.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Discovered solutions using tools and resources to help meet the customer's needs
Education
High School Diploma -
T. R. Miller High School
2016
Skills
- Customer Service
- Inbound and Outbound Calling
- Microsoft Office Expertise
- Data Entry
- Verbal and Written Communication Skills
- Problem Resolution
- Active Listening Skills
- Problem-Solving
- Type 35 WPM
- Technical Supoort
- Medicaid & Medicare
Timeline
Claims Representative
Cencora
09.2024 - Current
Customer Service Specialist
TSI Corporations
04.2022 - 09.2024
Customer Service Representative
Alorica
01.2019 - 03.2022
Customer Service Representative
Sykes
04.2016 - 01.2019
High School Diploma -
T. R. Miller High School
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