Successful health information professional accomplished in maintaining complex and comprehensive records systems. Enhanced operations by identifying and recommending upgrades. Fully versed in medical terminology and code classifications.
Overview
8
8
years of professional experience
Work History
Registrar
Morgan Medical Center
Madison, GA
01.2022 - Current
Managed student records and ensured accuracy of data.
Provided guidance to staff on day-to-day operations related to registrar functions.
Prepared bills, invoices, and bank deposits as needed.
Researched and resolved discrepancies in payment processing.
Customer Service Representative
Teleperformance USA
Augusta, GA
05.2020 - 01.2022
Processed orders, forms, applications, and requests accurately and efficiently.
Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Monitored call queues in order to prioritize incoming calls by urgency or importance level.
Analyzed claims data to determine potential areas of improvement for policyholders' protection.
Pharmacy Technician
Freds Pharmacy
Greensboro, GA
06.2016 - 12.2019
Collaborated with other healthcare professionals to ensure optimal patient care.
Resolved customer complaints in a timely manner while maintaining professionalism at all times.
Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.